P-343
While candidates in the listed locations are encouraged for this role, candidates in other locations will be considered. Based on location the role can be hybrid or remote.
As a Technical Solutions Engineer, you will provide technical support for Databricks Platform related issues and resolve any challenges involving the Databricks unified analytics platform. You will assist customers in their Databricks journey and provide them with the guidance and knowledge that they need to accomplish value and achieve their strategic goals using our products. They will look to you for answers to everything from basic technical questions to complex architectural scenarios spanning across the entire Big Data ecosystem. You will report to the Senior Manager of Technical Solutions. This role is hybrid.
The impact you will have:
- Troubleshoot and resolve complex customer issues related to Databricks platform
- Provide best practices support for custom-built solutions developed by Databricks customers
- Deliver suggestions for improving performance in customer-specific environments
- Assist with issues around third-party integrations with Databricks environment
- Demonstrate and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests
- Participate in the creation and maintenance of company documentation and knowledge articles
- Be a true proponent of customer advocacy
- Strengthen your AWS/Azure and Databricks platform expertise through learning and internal training programs
- Participate in weekend and weekday on call rotation
What we look for:
- Minimum 3 years' experience designing, building, testing, and maintaining Python/Java/Scala based applications. Expert level knowledge in python is desired.
- Solid experience with SQL-based database is required.
- Linux/Unix administration skills.
- Two year experience with Hadoop/Spark in either an administrative, development or support role is required.
- Hands-on experience with AWS or Azure.
- Candidate must possess excellent English written and oral communication skills.
- Experience with "Distributed Big Data Computing" environment.
- Technical degree or the equivalent experience.
U.S. Citizenship Requirement
In order to comply with the U.S. Government information security and federal contractor regulations, including Department of Defense Cloud Computing Security Requirements for Impact Level 6 Cloud Service Provider personnel, and facilitate compliance with other regulations such as FedRAMP High baseline, and requirements of certain federal contracts, this role is open to United States citizens on United States Soil only.
Benefits
- Medical, Dental, and Vision
- 401(k) Plan
- FSA, HSA and Commuter Benefit Plans
- Equity Awards
- Flexible Time Off
- Paid Parental Leave
- Family Planning
- Fitness Reimbursement
- Annual Career Development Fund
- Home Office/Work Headphones Reimbursement
- Employee Assistance Program (EAP)
- Business Travel Accident Insurance
- Mental Wellness Resources