Director of IT Consulting Services - P&C Insurance

Director of IT Consulting Services - P&C Insurance
Category: Business Consulting, Strategy and Digital Transformation
Main location: United States, Massachusetts, Webster
Position ID:J1024-0982
Employment Type: Full Time
U.S. - Finding purpose at CGI
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Position Description:
CGI is one of the largest independent technology and business consulting services firms in the world. We are dedicated to delivering exceptional services and innovative solutions to our clients. Join us and be part of a team that values customer focus, collaboration, and continuous improvement.
We are seeking a dynamic and customer-focused IT Leader with deep expertise in P&C Insurance. This role is perfect for someone with a contagious passion for delivering exceptional services and innovative solutions. As the Director of IT Consulting Services, you will collaborate with stakeholders at all levels and lead a global team of business analysts, developers, architects, testers, and insurance professionals. Your mission will be to enhance our clients' operational efficiency, customer experience, and compliance within the P&C insurance domain.
If you are a visionary IT leader with a passion for P&C insurance and a drive to deliver exceptional results, we want to hear from you!
This role is located in Webster, MA.
Your future duties and responsibilities:
• Utilize your extensive experience in portfolio and project management to help clients prioritize and execute IT initiatives.
• Lead and motivate a global IT team, ensuring adherence to best practices in service request management, application maintenance, enhancements, and project management.
• Work directly with P&C business leaders to gather requirements, schedule releases, and manage projects.
• Oversee status reporting for service requests, incident management, application maintenance, enhancements, projects, and SLA performance.
• Lead both Agile and Waterfall projects, ensuring compliance with client and CGI governance standards.
• Act as a subject matter expert in insurance-related technologies (e.g., Guidewire, Duck Creek) and ensure solutions align with industry best practices and regulatory requirements.
• Stay updated on new technologies and trends in the P&C insurance domain to continuously improve IT services and offerings.
Required qualifications to be successful in this role:
• Deep knowledge of IT systems in the P&C insurance industry, including personal lines, rate filings, compliance, and statutory reporting.
• Proven experience in service request management, support management, and project management.
• Strong leadership skills with the ability to manage and mentor a diverse team.
• Excellent communication and collaboration skills to work effectively with clients and internal teams.
• Familiarity with technologies such as RPG/AS400, Java, and tools like JIRA, Octane, Dynatrace, and ServiceNow.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $137,500.00 - $297,700.00.
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At CGI we call our professionals "members" to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI s benefits include:
• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment.
• Back-up childcare, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more
Skills:

• Business Development
• ITIL
• Legacy System Integration

What you can expect from us:
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.