The Managing Director, Housing will work directly under the supervision of the Vice President, Housing & Operations and provide direct supervision to the Supportive Housing Management Team to ensure quality Client services, contractual mandates, and service deliverables management. In addition, this individual will manage essential communications between all departments.
The Managing Director, Housing will be responsible for implementing and managing all current and proposed Housing programs and will directly supervise housing Management staff. The Managing Director, Housing is responsible to attend meetings, as assigned, with management on behalf of the Vice President, Housing and Operations, acting as a representative of the Housing department at all times. Additionally, the Managing Director will hold responsibility for property management for client units, program deliverables oversight, contract compliance, financial oversight for all contracts and departments, tracking of expenses, managing dashboards, and work plans. Some office and project management duties will be required.
Essential Job Functions
The following duties are mandatory requirements of the job:
Operations Job Functions:
- Responsible for attending meetings, as assigned, with management, vendors, and funders accordingly.
- Always represent the housing department.
- Oversee all entities in the housing departments, which includes landlord relations and community partner relations.
- Work closely with the Vice President, Housing & Operations on all GMHC landlord relations.
- Ensure clear communications between all housing departments by organizing biweekly management team meetings. Responsible for ensuring all assignments to the group are completed.
- Attend internal and external committees as assigned.
- Collect all housing department Triad data each month, including Triad meeting notes, DDAS, skills building, dashboards, work plans, time and effort reports, and corrective action plans. Review data, prepare to discuss with Vice President, Housing & Operations, and present to the Senior Management team.
- Collect all weekly updates and monthly board reports from housing departments and write the housing board report.
- Some office management responsibilities such as management of department credit card, check requests, etc.
- Participation in agency-wide events and meetings.
- All other duties as assigned.
Housing Program Oversight Duties:
- Provide supervision to the Senior Directors and Directors of the housing departments.
- Collect all housing department Triad data each month, including Triad meeting notes, DDAS, skills building, dashboards, time and effort reports, and corrective action plans. Review data and prepare to discuss with the Chief Operating Officer.
- Complete monthly funder reports.
- Conduct system and chart reviews to ensure program standards are met.
- Assist the VP, Housing & Operations with contract and budget management, including tracking of department expenses.
- Attend internal and external committees as assigned.
- Manage the process of all program HASA and client rent collection.
- Manage the maintenance of all programmatic spreadsheets and reporting systems.
- Maintain relationships with outside vendors to ensure all apartment repairs are completed in a timely manner and ensure quality housing stock.
- All other duties as assigned.
Requirements
Education and Certification
- Bachelor's degree required; concentration in Social Services preferred.
- 10+ years’ experience in operations and housing service delivery.
- Excellent management and project management skills.
- Excellent and meticulous communication, time management, and organizational skills required.
- Experience building and maintaining communication systems.
- Experience working in a nonprofit environment.