Company:
Indianapolis Public Schools
Location: Indianapolis
Closing Date: 26/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
TITLE: Service Center Associate
WHO WE ARE:
Indianapolis Public Schools (IPS) is a student-focused, innovative educational organization committed to academic excellence. Our mission is to empower and educate all students to think critically, creatively, and responsibly, to embrace diversity, and to pursue their dreams with a purpose. We are a family of excellent public schools in which every student has the opportunity to succeed and the power to create their own future.
Led by forward-thinking leadership and our commitment to prioritizing students, racial equity, and authentic engagement with our families, team members, and communities, our staff have diverse opportunities to develop their careers in a challenging but rewarding environment. We are an organization for people who are passionate about education and who are committed to the Indianapolis community.
SUMMARY OF OPPORTUNITY:
We are looking for a service center associate that is willing to address general public inquiries and concerns through the IPS Service Center. The associate will screen and independently handle a variety of inquiries including, but not limited to those related to transportation and IT by telephone. The associate will be adept in critical thinking, providing high-quality customer service and maintaining calm under pressure. At every interaction, the associate will enthusiastically promote district pride and service excellence when assisting internal and external callers and guests, as calls and inquiries are addressed, and concerns are resolved.
WHAT YOU'LL DO:
The following outlines what your core duties and responsibilities will be for this position and provides a sample overview of what your day-to-day may look like.
Core Duties and Responsibilities
• Serves as customer service representative for the district that provides exemplary customer service to internal and external callers and guests.
• Promotes pride and enthusiasm in district initiatives, ensures all communications reflect the standards and mission of IPS.
• Screens and routes materials according to content of communications; routing duties require general knowledge of organizational operations and individual staff members' assignments and status of work.
• Maintains satisfactory, regular, and predictable attendance by reporting to work as scheduled and keeping unscheduled absences to a minimum.
• Files and retrieves materials based on general knowledge of organization and activities.
• Acts as a point of contact for the transportation department and provides accurate and timely information or refers inquiries to proper personnel.
• Acts as a point of contact for the IT department to submit help tickets assigned to proper personnel.
• Tracks and monitors bus activity with a working knowledge of the district's GPS system.
• Other duties as assigned
"Day In the Life" Overview
On a regular day, as a Service Center Associate, you might:
• Assist with front lobby coverage and/or mail room responsibilities.
• File and retrieve materials based on general knowledge of organization and activities.
• Participate in training and quality assurance initiatives.
WHAT YOU'LL BRING: SKILLS AND MINDSETS
As an ideal candidate for this role, you will be able to achieve the following:
• Remain calm under pressure while exhibiting a sense of urgency to resolve issues.
• Demonstrates exceptional communication skills.
• Shows respect and sensitivity for cultural differences; conveys an interest in other backgrounds and perspectives.
• Follows instructions, responds to management direction; takes responsibility for own actions; self-motivated.
• Demonstrates accuracy, thoroughness, and pride in work products.
EDUCATION, CERTIFICATION, AND LICENSURE REQUIREMENTS
• Associate's Degree (A.A.) in Business Administration, Secretarial Sciences or equivalent from a university, two-year college or technical school, and three years related experience and/or training, or equivalent combination of education and experience.
• Knowledge of basic word processing software and/or tools.
• Experience in PowerPoint and Adobe is required.
• Typing speed of 50 wpm required.
FLSA CLASSIFICATION:
Non-Exempt
ELIGIBILITY FOR REMOTE WORK:
Eligible per supervisor's discretion.
PHYSICAL REQUIREMENTS:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and sit. The employee must regularly lift and/or move ten pounds, occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk or hear.
EEOC STATEMENT:
Indianapolis Public Schools, in accordance with its nondiscrimination policies, will not discriminate in its programs, facilities, or employment or educational opportunities on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, homelessness or any other legally recognized protected basis under federal, state or local laws, regulations, or ordinances. Indianapolis Public Schools does not tolerate any form of retaliation or bias-based intimidation, threat, or harassment that demeans individuals' dignity or interferes with their ability to learn or work.
DISCLAIMER:
Essential functions, as defined under the Americans with Disabilities Act, may include any of the above representative duties, knowledge, and skills. This job description is illustrative only, and is not a comprehensive list of all essential functions and duties performed by the occupant of this position. Factors such as regular and punctual attendance are not routinely listed in job descriptions, but are an essential function.
WHO WE ARE:
Indianapolis Public Schools (IPS) is a student-focused, innovative educational organization committed to academic excellence. Our mission is to empower and educate all students to think critically, creatively, and responsibly, to embrace diversity, and to pursue their dreams with a purpose. We are a family of excellent public schools in which every student has the opportunity to succeed and the power to create their own future.
Led by forward-thinking leadership and our commitment to prioritizing students, racial equity, and authentic engagement with our families, team members, and communities, our staff have diverse opportunities to develop their careers in a challenging but rewarding environment. We are an organization for people who are passionate about education and who are committed to the Indianapolis community.
SUMMARY OF OPPORTUNITY:
We are looking for a service center associate that is willing to address general public inquiries and concerns through the IPS Service Center. The associate will screen and independently handle a variety of inquiries including, but not limited to those related to transportation and IT by telephone. The associate will be adept in critical thinking, providing high-quality customer service and maintaining calm under pressure. At every interaction, the associate will enthusiastically promote district pride and service excellence when assisting internal and external callers and guests, as calls and inquiries are addressed, and concerns are resolved.
WHAT YOU'LL DO:
The following outlines what your core duties and responsibilities will be for this position and provides a sample overview of what your day-to-day may look like.
Core Duties and Responsibilities
• Serves as customer service representative for the district that provides exemplary customer service to internal and external callers and guests.
• Promotes pride and enthusiasm in district initiatives, ensures all communications reflect the standards and mission of IPS.
• Screens and routes materials according to content of communications; routing duties require general knowledge of organizational operations and individual staff members' assignments and status of work.
• Maintains satisfactory, regular, and predictable attendance by reporting to work as scheduled and keeping unscheduled absences to a minimum.
• Files and retrieves materials based on general knowledge of organization and activities.
• Acts as a point of contact for the transportation department and provides accurate and timely information or refers inquiries to proper personnel.
• Acts as a point of contact for the IT department to submit help tickets assigned to proper personnel.
• Tracks and monitors bus activity with a working knowledge of the district's GPS system.
• Other duties as assigned
"Day In the Life" Overview
On a regular day, as a Service Center Associate, you might:
• Assist with front lobby coverage and/or mail room responsibilities.
• File and retrieve materials based on general knowledge of organization and activities.
• Participate in training and quality assurance initiatives.
WHAT YOU'LL BRING: SKILLS AND MINDSETS
As an ideal candidate for this role, you will be able to achieve the following:
• Remain calm under pressure while exhibiting a sense of urgency to resolve issues.
• Demonstrates exceptional communication skills.
• Shows respect and sensitivity for cultural differences; conveys an interest in other backgrounds and perspectives.
• Follows instructions, responds to management direction; takes responsibility for own actions; self-motivated.
• Demonstrates accuracy, thoroughness, and pride in work products.
EDUCATION, CERTIFICATION, AND LICENSURE REQUIREMENTS
• Associate's Degree (A.A.) in Business Administration, Secretarial Sciences or equivalent from a university, two-year college or technical school, and three years related experience and/or training, or equivalent combination of education and experience.
• Knowledge of basic word processing software and/or tools.
• Experience in PowerPoint and Adobe is required.
• Typing speed of 50 wpm required.
FLSA CLASSIFICATION:
Non-Exempt
ELIGIBILITY FOR REMOTE WORK:
Eligible per supervisor's discretion.
PHYSICAL REQUIREMENTS:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and sit. The employee must regularly lift and/or move ten pounds, occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk or hear.
EEOC STATEMENT:
Indianapolis Public Schools, in accordance with its nondiscrimination policies, will not discriminate in its programs, facilities, or employment or educational opportunities on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, homelessness or any other legally recognized protected basis under federal, state or local laws, regulations, or ordinances. Indianapolis Public Schools does not tolerate any form of retaliation or bias-based intimidation, threat, or harassment that demeans individuals' dignity or interferes with their ability to learn or work.
DISCLAIMER:
Essential functions, as defined under the Americans with Disabilities Act, may include any of the above representative duties, knowledge, and skills. This job description is illustrative only, and is not a comprehensive list of all essential functions and duties performed by the occupant of this position. Factors such as regular and punctual attendance are not routinely listed in job descriptions, but are an essential function.
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Indianapolis Public Schools