Customer Service Representative - Katy

Great Opportunity!
The heart of Tower Loan lies with our Customer Service Representative! Our representatives provide the best experience to our customers to earn their continued business. At Tower Loan, we provide the resources for a long and prosperous career with additional growth opportunities! Whether you spend your career providing the customer experience that keeps us going or move into leadership roles, we have a place for you!
About Us:
Tower Loan, one of America's largest privately-owned Consumer Finance companies, has been lending money to our customers for personal loans, home equity loans, and retail sales financing for over 80 years.

• For more information about us, visit
• To see customer reviews (4.7/5.0), visit

Other Details:

• Pay Rate:
  • $18 / Hour
• Additional Pay:
  • Additional earning potential based on performance
• Hours:
  • 8:30am-5:30pm, M-F; overtime may be required based on operational needs

Benefits & Advantages:

• Skill development & growth opportunities
• Complete position-based training program
• Coaching and mentorship
• Strong hire-from-within policy
• Comprehensive benefit package
• PTO & paid holidays
• Awards, recognition, & appreciation

Essential Job Functions:

• Demonstrate a high level of customer assistance by phone and in-person
• Receive and record payments in customer accounts
• Market to current and former customers over the phone and in-person for additional business
• Maintain and secure cash drawer and accounting activities (i.e. balancing and preparing deposits)
• Perform office administrative activities including, but not limited to, checking branch mail, filing, office supplies, etc.
• Investigate credit and process loan applications
• Perform all other duties and responsibilities as assigned

Required Qualifications:

• High school diploma or equivalent
• Bilingual in Spanish and English, preferred
• Effective communication and time management skills
• Reliable personal transportation with insurance
• Ability to stand and sit for long periods of time
• Ability to lift and maneuver up to 20 pounds