Job Title: 20206-1 – Sr. Product Researcher
Employment Type : 6 months Contract. Possible Extensions.
Compensation: $69/hr
Location Details: Charlotte, NC 28203 (Hybrid 2 days Onsite)
Interview Process: 1-2 Rounds – MS Teams.
Required Skills (Top 3-4):
- Agile Experience – 2 Years minimum
- Mixed methods research
- Presentation and Communication
- Collaboration.
Scope of Request: Projects, services, and specialty selling is the only investment portfolio currently. We are looking to unlock how customers and associates manage projects while also improving the experience of our installers and providers. This team has 25 UX practitioners including researchers, designers, and content strategists. We have a user testing lab in Charlotte we would like to utilize as well as doing store testing from time to time.
Daily Deliverables and Responsibilities:
- Lead Generative Research Initiatives:
- Drive research projects that uncover new opportunities, user behaviors, and market trends to inform product strategy.
- Use generative research methods (e.g., ethnographic studies, field observations, diary studies) to explore user motivations, pain points, and preferences.
- Mixed Methods Research Execution:
- Conduct a combination of qualitative and quantitative research, including user interviews, surveys, usability tests, and A/B testing to triangulate data and generate insights.
- Design and execute end-to-end studies, from recruitment and data collection to analysis and reporting, ensuring both qualitative depth and quantitative rigor.
- Customer Journey Mapping and Persona Development:
- Create detailed user personas and customer journey maps based on insights gathered from research, helping to align teams on user needs and product opportunities.
- Use findings to highlight key moments of friction or delight in the e-commerce experience.
- Cross-Functional Collaboration:
- Work closely with product managers, designers, and data analysts to ensure research is aligned with product goals and outcomes.
- Communicate research insights clearly and effectively to various stakeholders across design, product, and business teams to drive data-driven decisions.
- Define Research Strategy and Priorities:
- Establish and lead the research agenda by identifying key areas of focus that support the company’s e-commerce product goals.
- Prioritize research questions and allocate resources efficiently to maximize business impact.
- Advanced Data Analysis:
- Synthesize and analyze both qualitative data (themes, patterns) and quantitative data (metrics, statistical analysis) to produce comprehensive insights.
- Use tools like SPSS, R, or Python to analyze complex datasets, and present findings in a way that informs actionable product decisions.
- Stakeholder Management:
- Manage relationships with key stakeholders by delivering insights that drive business outcomes and aligning research findings with product roadmaps.
- Present research findings to executive leadership, advocating for user needs and product improvements based on data.
- Continuous Testing and Optimization:
- Implement ongoing usability testing, A/B testing, and post-launch feedback loops to refine e-commerce products.
- Use mixed methods to continually validate product iterations and identify new opportunities for optimization.
- Documentation and Research Repository Management:
- Maintain a centralized repository of research insights, ensuring that findings are easily accessible and reusable for future projects.
- Document research processes, methodologies, and outcomes to ensure transparency and repeatability across the organization.
- Ethical and Inclusive Research Practices:
- Ensure that all research adheres to ethical standards, including informed consent, privacy protection, and inclusivity in participant recruitment.
- Lead initiatives to include diverse user perspectives, particularly in global e-commerce markets.
- Market and Competitive Analysis:
- Conduct research on competitor products, industry trends, and emerging technologies within e-commerce to provide strategic insights for product development.
- Leverage competitive research to identify gaps and opportunities within the current product offering.
Minimum Requirements (must have):
- D-scout or equivalent, office, Jira, and confluence or similar.
- Case Management Experience – 3+ years (Preferred)
- Bachelor's Degree in Anthropology, Psychology, Human-Computer Interaction, Human Factors, or a related field (or equivalent work experience in a related field)
- 5 years of experience in UX Research or Product Management.
Benefits include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary, commuter benefits, and a 401K plan. Our program allows employees to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit