On Call Security Officer

Job Description

If creating memories and being part of an exceptional guest experience appeals to you, perhaps you would be interested in joining the outstanding team of hospitality professionals at the Fairmont Washington, D.C.

Reporting to the Director of Security, the Security Officer is responsible for providing exceptional guest service in a friendly, welcoming, and courteous manner as well as providing and maintaining a safe and secure environment for all hotel guests and colleagues.

Rate of Pay: $23.00-24.50 per hour

RESPONSIBILITIES:

• Continually demonstrate the Service Principles with every interaction with the guest and your colleagues.
• Help the team and the guest by undertaking other duties and responsibilities that may be requested by you or a manager.
• Maintain a positive service attitude at all times and be willing to help and advise clients with all questions and requests they may have.
• Patrol lobbies, corridors, and public rooms, confers with management, interviews guests and employees, and interrogates persons to detect infringements and investigate disturbances, complaints, thefts, vandalism, and accidents.
• Patrol public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
• Warn or eject troublemakers, and caution careless persons.
• Obtain assistance for accident victims and write accident reports.
• Assist management and enforcement officers in emergency situations.
• Receive and deliver faxes and packages.
• Help maintain safety of hotel guests and employees by conducting bag checks on all people entering and exiting the hotel through the employee entrance.
• Respond to reports of suspicious behavior or security threats.
• Aid as requested in the special security needs of high-profile guests.
• Comply with legal regulations pertaining to Security and law enforcement, and respect confidentiality requirements of the department.
• Other duties as required during shifts to maintain the safety and security of our guests and colleagues.

Qualifications

QUALIFICATIONS:

• Must have intermediate-advanced skills in Microsoft Office applications.
• Previous exposure to hospitality Security strongly preferred.
• Ability to obtain the Security Officer Commission required and must have a valid security license.
• Excellent verbal and written English skills.

All your information will be kept confidential according to EEO guidelines.