Who We Are
At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world.
We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.
Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us!
Company Values
Happy to Help
Help is our first name. We show up for others, not because we have to, but because we want to. We share knowledge and give freely by default, and operate with generosity and empathy for each other, our customers, and our community.
Craft over Convention
Although it’s tempting to follow a well-worn path, we push ourselves to run beyond it — even when that sets us apart from our peers. We’re building a culture where it’s safe to be ambitious and hold each other to high standards.
Progress not Perfection
The work of building a product, culture, and brand is never done – we ship our best effort, listen, iterate, then repeat.
Own the Outcome
Ownership is key to our collective success. We consider the impact on our team and our community before we act, and believe that trust and integrity are non-negotiable.
Your Impact
Our mission is to deliver powerful, AI-powered platforms to build delightful customer service experiences on. As part of this team, you will have a unique and outsized impact on the success of our business.
About The Role
- You’ll build best-in-class AI powered services from the ground up.
- Integrating tightly into our existing team, you will be a source of knowledge about ML techniques.
- You’ll make purposeful and data-driven improvements.
- Advocating for smaller, incremental changes and rapid-delivery.
- You’ll always be on the lookout for new technologies and techniques.
- You’ll be collaborating with several other stakeholders to support the success of each team member.
About You
- You are an excellent, pragmatic engineer that is highly skilled in creating Java based web services.
- You have expertise and experience with LLMs and Generative AI.
- You have practical experience with ML techniques for search and retrieval.
- You are comfortable with self-directing work and collaborating with the team.
- You have a passion for science and data gathering.
- You are a great communicator.
- You understand the need to balance business and customer needs.
Time Zone Note
Since we have remote team members based in European and North American timezones, ideal working hours are roughly 9 AM - 5 PM ET.
Compensation
The salary range for this role is $162,000-$187,000.
Perks & Benefits
Help Scout offers a variety of perks and benefits to support you and your family.
Hiring Guidelines
All of our roles are remote, however, some roles may carry specific location-based eligibility requirements.
About Help Scout
We're on a mission to help businesses delight more customers.