Job Description
Position Summary: The Department of Housing and Community Development ("DHCD," the "Department," or "Agency") is seeking a contracted project resource to serve as the primary project team member responsible for creating system documentation, developing user guides, and working with the development team and project staff to analyze requirements, diagram workflows, and coordinate with downstream vendors and users on changes. Working as part of the team developing the Public Housing Common Housing Application for Massachusetts Programs ("CHAMP") for DHCD, the Business Analyst/Quality Assurance Analyst will provide systems analysis while considering the business and technical implications of technology to current and future business environments. Duties include: create process change through the integration of new processes with existing ones and communication of changes to business users; develop and modify moderately complex information; facilitate the delivery of technical business solutions; analyze business and user needs, document requirements, and devise technical solutions; recommend and facilitate quality improvement efforts; and work with more senior members of a project team to develop the site concept and interface design of the web site. This Resource will report to the DHCD Project Manager but will be directed, as necessary, by the Senior Project Manager contracted resource. Responsibilities include (but are not limited to):
- Analyzes Requirements and Business Processes to make recommendations for user improvement
- Diagrams User Workflows for review by Project Staff and use by Users
- Designs and maintains technical and project documentation including User, Systems, and Training Documentation
- Identifies, drafts, and coordinates the review of any documents that will be generated by the system as part of a user workflow
- Coordinates with the project Training Vendor to transfer information on business workflows and system function
- Coordinates with the Centralized Processing Vendor on the implementation of new functionality
- Tests Requirements for understanding system functionality and impact on user workflows/identifying confusing workflows for users
- Utilizes strong organizational, presentation, and customer service skills to interact with various project team members
- Identifies and solves complex project issues as they arise
DHCD may negotiate changes to the original performance measures and requirements identified herein at any time, to ensure compliance with state and federal laws, regulations, policies, and program goals. DHCD may negotiate and execute contract amendments with the awarded Consultant which DHCD reasonably determines are within the scope of this posting and necessary to result in best value to the Commonwealth.
Qualifications:
- Proficiency in the following: MS Office, MS Visio or equivalent, JIRA, Confluence, Adobe Acrobat
- Bachelor's Degree or higher in Engineering, Technology, Business, Public Policy or related field.
- Minimum 3 years' experience coordinating and supporting IT business processes
- Experience designing and maintaining technical and user documentation
- Experience coordinating with multiple team resources
- Former local, state, federal government experience preferred
About Kyyba
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer
Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.
Rewards
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
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