About Capgemini
Capgemini is a global leader in helping companies transform and lead their business by harnessing the power of technology. The Group is guided every day by its purpose of sparking human energy through technology for an inclusive and balanced future. It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries. Our passion drives a powerful dedication to unlock the true value of technology for your business, our planet, and society for a more inclusive, balanced future.
About Cloud Infrastructure Services (CIS):
CIS powers enterprises’ business and technology digital transformation by accelerating change, reinforcing cybersecurity, empowering employees, leading complexity, and encouraging adaptability. Working across sectors in 50+ countries, our 30,000 cloud professionals apply our best-in-class expertise with cloud leaders to offer tailored, ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support.
Our Five Key Service Areas Are:
- Cloud Services: Exploiting the cloud at speed and scale
- Employee Experience Services: Making the “future of work” work for our clients
- Cybersecurity Services: Securing Foundations to Build Open Futures
- Enterprise Service Management: Taking charge of complexity to drive business value
- Infrastructure Services: Leading and modernizing IT estates
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Job Title: Service Management Consultant - ServiceNow BA
Location: Atlanta, GA
Travel: 25%
Job Description:
- Join us to participate in design, test and transition Service Management and Service Integration solutions within the Now Platform.
- Perform thorough data analysis, while engaged in migration projects, to provide requirements for developers enabling configuration and customization.
- Provide ‘Early Life Support’ - delivering Service Management and Service Integration services and handing over support to the future delivery teams.
- Design and implement E2E trainings and UAT.
Service Management Implementations
- Assist us in collecting core configuration requirements, translate these into design model and lead the overall implementation process in partnership with developers.
- Gather customers and service providers requirements into technology stories, solution the approach and perform the implementation process with the Developers.
Service Management Remediation projects
- Assist Delivery teams to resolve issues and improve service delivered to the customers against ServiceNow Platform.
Qualifications - External
Required:
- Experience in IT Service Management design, transition, or operations processes.
- Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform.
- Understanding Scrum Methodology.
- Experienced interpersonal and time management skills with the ability to prioritize, self-starter able to work independently with minimum of supervision.
- Good social skills to help with priorities and to resolve problems among project partners, such as clients and internal team members.
- Strong analytical skills are needed to critically evaluate the information gathered from various sources, reconcile problems.
- Facilitation skills to assist gathering requirements in workshops and deliver training to clients and Capgemini employees.
- Use of industry recognized technologies to facilitate work environment.
- Demonstrate experience in communicating across all levels of an organization, at the most senior levels.
- Certifications required: ITIL Foundation+, ServiceNow Certified System Administrator (must have), specific module: presales/micro-certifications.
- COBIT, VeriSM, IT4IT, Lean IT (desirable).
- Scrum certified (desirable).
What we offer:
Your career matters to you and is important to us too. We offer visibility, leeway and support to help you grow and progress in your career through our comprehensive competency framework, personal development, training and career management programs.
We promote a culture of diversity and believe working with hard-working individuals from different backgrounds and points of view is a strategic advantage. Our values have been at the heart of the group since our formation: honesty, boldness, trust, freedom, team spirit, modesty and fun.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences. Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed.
Click the following link for more information on your rights as an Applicant - Equal Employment Opportunity is the Law
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