Customer Rep Specialist

Important Recruitment Information for this vacancy:
Job Posting closes: 11/05/2024
Supporting Documents Uploaded By: 11/06/2024
Agency Information:
Kansas Department of Revenue
Driver Services
Topeka, Kansas
The selected candidate may be required to come into the office and should live within 30 miles of the Topeka office.

About the Position:
Who can apply: External (anyone)
Classified/Unclassified Service: Unclassified
Full-Time/Part-Time: Full-Time
Regular/Temporary: Regular
Work Schedule: 8:00 AM - 5:00 PM; Monday - Friday
Eligible to Receive Benefits: Yes
Veterans' Preference Eligible: Yes
Search Keywords: KDOR
Compensation:
Hourly Pay: $21.13
Bilingual English/Spanish Hourly Pay: $22.77
Employment Benefits:

• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays (designated by the Governor annually)
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs

Visit the Employee Benefits page for more information...
Position Summary:
Serves customers through call center supporting Driver License, Driver Solutions and Medical Vision programs. Business support unit serves as subject matter experts for KanLicense to perform driver related activities in accordance with Kansas Statutes and Kansas Department of Revenue Policy. Unit is primary contact center for all system process questions regarding KanLicense.

Qualifications:
Education: High school diploma or equivalent.
Minimum Qualifications: Two years of experience in interviewing, investigating or providing technical assistance to clients, customers, or the public, and two years of experience or education in auditing or accounting support work. Education may be substituted for experience as determined relevant by the agency.
Preferred Experience: One year of experience in customer service or general office and one year of experience in a call/contact center.
Preferred Skills: Word, Excel, PowerPoint, Access, proofreading, editing, and attention to detail.
Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to involvement in application/issuance process for KS Driver's License and/or KS ID Card.
Recruiter Contact Information:
Kansas Department of Revenue - Recruitment Team

• Email:
• Phone: (785) 296-3077
• Mailing Address: Kansas Department of Revenue, Office of Personnel Services, 109 SW 9th Street, Topeka, KS 66612

Job Application Process:

• First Sign in or register as a New User .
• Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
• Upload required documents listed below for the Careers> My Job Applications page.
• Start your draft job application , upload other required documents, and Submit when it is complete.
  1. Manage your draft and submitted applications on the Careers> My Job Applications page.
• Check your email and My Job Notifications for written communications from the Recruiter.
  1. Email - sent to the Preferred email on the My Contact Information page
  2. Notifications - view the Careers> My Job Notifications page

Helpful Resources at jobs.ks.gov : How to Apply for a Job - Instructions and How to Search for a Job - Instructions"
Required Documents for this Application to be Complete:
Upload these on the Careers - My Job Applications page:

• Transcripts (if necessary)
• DD214 (if you are claiming Veteran's Preference)

Upload these on the Attachments step in your Job Application:

• Resume
• Cover Letter

Helpful Resources at jobs.ks.gov : How, What, & Where do I Upload Documents
How to Claim Veterans Preference
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.
Learn more about claiming Veteran's Preference
How to Claim Disability Hiring Preference
Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Disability Hiring Preference
PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785) 296-7712, scanned and emailed to , or can be mailed/delivered in person to:
ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Landon State Office Building
900 SW Jackson, Rm 401
Topeka, KS 66612
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
Reasonable Accommodation Policy Statement: The Americans with Disabilities Act Amendments Act of 2008 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.