Central Office _ Employee Services Associate (Human Resources)

Position Type:
Human Resources/Employee Services Associate
Date Posted:
10/22/2024
Location:
Human Resources The DeKalb County School District is seeking an experienced and professional Employee Services Associate.
Salary Grade/Schedule : 111
Salary Schedules : Click Here
The material contained herein is subject to change. All open positions offered by the DeKalb County School District are subject to specific job requirements. The DeKalb County School District is an equal opportunity employer, and all hiring decisions are subject to federal, state, and local employment laws and regulations.
Title: Associate, Employee Services
Perform routine tasks to operate a multi-line telephone system, efficiently directing incoming calls to appropriate personnel or departments and providing accurate information to callers. Perform duties with moderate supervision as an intermediate-level individual contributor.
Essential Functions:

• Answer the telephone and transfer calls to the appropriate person or department, ensuring efficient communication within the organization.
• Provide general information to the public about the school system, including addresses, directions, and other relevant details.
• Maintain and update personnel and department directories to facilitate accurate call transfers and information dissemination.
• Serve as a liaison between the general public and DCSD staff, fostering positive interactions and support.
• Work on routine or semi-routine assignments with an understanding of when deviation from standard practice is necessary.
• Manage tasks that are assigned while being prepared to suggest improvements for efficiency in handling inquiries or issues faced by callers.
• Participate in projects related to the development of new tools or processes aimed at improving efficiency within the organization.
• Coordinate assigned project tasks effectively to meet objectives.
• Perform additional duties as assigned.

EDUCATION AND/OR EXPERIENCE:

• High school diploma required, with a minimum of three (3) years of call center experience. Associate's degree preferred.

09/24/2024
Attachment(s):

• Associate, Employee Services.pdf