PRODUCTION CREW CHIEF POSITION - Water Damage Crew Chiefs and Fire Restoration & Cleaning Crew Chiefs at SERVPRO of Belmont/San Carlos, San Leandro & Stockton
Do you love helping people through difficult situations? Join our franchise as a Production Supervisor. As a Production Supervisor at SERVPRO, you will be part of a team that focuses on excellent service, fairness, and mutual respect.
The Production Supervisor prescribes, coordinates, controls, and performs work activities on restoration projects to fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO brand, the Supervisor demonstrates the company’s Here to Help commitment. As a valued SERVPRO franchise employee, you will receive a competitive pay rate, with opportunities to learn and grow through training and development programs, including industry certifications.
In this position, you will make a difference each day, helping to make fire and water damage “Like it never even happened!”
Primary Responsibilities
- Facilitate a positive customer experience and ensure customer satisfaction of services.
- Communicate clear expectations to production technicians and supervise their activities, reporting daily to the Project Manager/Production team.
- Perform initial inspections and assess scope, equipment, and approximate time for work needed to Project Manager, as requested.
- Coordinate and perform production processes as scheduled and ensure quality control, documenting in software (training provided).
- Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
- Document a detailed and accurate job file to support the services provided.
- Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.
- Assist in training and directing team members in proper procedures; field work, proprietary software via iPad, equipment/vehicle care, and documentation.
- Perform additional tasks as needed while continuing to grow and develop within the company through training opportunities.
- Participate in on-call rotation as required.
Position Requirements
- Effective written and oral communication (Bilingual Preferred)
- Basic math skills
- Experience in cleaning/restoration preferred
- High school diploma/GED
- IICRC certifications preferred but not required
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, and work in tight spaces (e.g., crawl spaces, attics)
- Ability to sit/stand/walk for prolonged periods of time
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning products/chemicals
- Ability to travel locally and out of state when necessary
- Ability to successfully complete a background check subject to applicable law
Pay Rate: DOE - Pay rate is negotiable based on experience, with bonus opportunities and regular overtime.
SERVPRO of Belmont/San Carlos, San Leandro & Stockton is an EOE M/F/D/V employer.
Please visit our website, , for additional information.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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