Mortgage Loan Processor
Process Specialist
Atlanta, GA or anywhere in the US
The Processor is the key contact between the borrower and the Mortgage Loan Operation. The Processor communicates with the Borrower(s) through verbal and written communication. They will review and request documents required for the underwriter to clear the file for closing and index new inbound documents, placing them in the correct file locations. The Processor will determine when loans are ready to be returned to the UW for subsequent review. The Processor is responsible for managing their pipeline of loans and communicating to the Sales personnel (Loan Officer) regarding loan status.
In the role of process specialist, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.
In this role you will be responsible for transition coordination, process training and certifications for the team, talent management related activities, Service Level Agreement compliance and Process compliance. You will also be involved in day to day customer interactions, knowledge management and process reengineering activities.
Responsibilities and Duties
- Process files from opening through closing of each loan. Take ownership of loan files once received from mortgage loan officer. Be primary contact for all parties involved in the process of the mortgage loan.
- Assemble all loan documents necessary to meet the underwriting guidelines for the particular loan to meet Automated Underwriting System findings.
- Conduct Welcome call and document notice of intent. Follow up with borrower on the progress of the loan.
- Review all documents for accuracy and completeness and determine the documentation necessary to be included in mortgage loan file.
- Perform data validation and update empower notes
- Other tasks assigned
Qualifications
Basic
- High School Diploma or GED equivalent
- At least 2 years of relevant work experience
- Has worked in Empower or other Mortgage Loan Applications and has managed multiple loan officer relationships
Preferred
- 2+ years of Mortgage processing experience
- Excellent written and verbal communication skills
- Highly adaptable team player
- Extremely organized, Strong attention to detail
- NMLS / Certification is an added advantage
- Knowledge of commonly used mortgage concepts, practices, procedures and Fannie/Freddie guidelines
- Problem solving abilities
- MS Office proficient.
- Able to work overtime as business needs dictate
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
Work Remotely:
This role is fully remote and works EST/EDT hours.