Director of Operations, ACTT

Make a Difference in Someone's Life!
At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.
You Belong at Monarch
You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you'll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.
Job Highlights:
This Opportunity:
The Director of Operations, ACTT is primarily responsible for supervising, planning, coordinating, providing leadership, and directing the administrative and clinical activities for an assigned enhanced service line(s), under the direction of the Vice President of Operations, Enhanced Services.
What You'll Do:
• Assume responsibility for setting up systems and monitoring those systems to ensure clinical and administrative duties for the enhanced service line are completed effectively, accurately, at a high level, and within agency specified timelines, including all evidenced based practices for the assigned service line(s). Duties include, but are not limited to, overseeing processes such as timesheets, payables, billing, clinical supervision, staff education, Human Resources (HR) processes, triage, emergency services delivery, and clinical documentation.
• Ensure each individual served has an appropriate, clinically-based, medically-necessary and culturally-sensitive assessment and plan, which is the basis for all service provision.
• Develop a system of clear communication for staff, including, but not limited to, holding regular staff meetings to facilitate dissemination of accurate and up-to-date information, preparation, and distribution of weekly memos, one-to-one communication, etc. Ensure systems that are in place provide a means for effective communication across shifts, teams, divisions and between consultants, professionals, outside agencies, families and management staff.
• Develop a mechanism to ensure staff schedules and general daily operations meet the demands of the people being supported.
• Complete investigations regarding incidents and complaints as received both internally and externally. Provide supervisory follow-up as needed.
• Provide effective administrative supervision and oversight, as applicable and within generally accepted agency guidelines, to assigned geographical area and staff.
• Develop and present to Executive Management well thought out proposals for development and implementation of new programs/services and any changes to current services provisions. Ensure all services implemented are based on best practice/emerging best practice guidelines and protocols.
• Assume responsibility for developing and cultivating appropriate referral sources by maintaining positive working relationships within the communities served, including with individuals, families, staff, monitoring and licensing agencies, organizations, and funders.
• Attend, actively participate, and take leadership roles in community meetings within the assigned enhanced services area, as well as cross-functional team meetings. Be a leader in the community.
• Attend meetings such as provider meetings with the funding source(s), audits, survey team meetings, staff meeting, agency meetings, treatment team meetings, board meetings, and other meetings that may be relevant to the operations of your assigned area.
• Maintain familiarity with all external and internal standards. Responsible for assuring systems are in place to monitor program compliance to fidelity. Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.
• Develop and implement budgets/financials for assigned enhanced service program areas, in coordination with the Vice President of Operations, Enhanced Services and the budget officer. Monitor and manage finances in a fiscally sound manner within the guidelines established by Executive Management and ensure that all enhanced service lines are meeting established benchmarks for write offs and authorization requests for services.
• Participate in agency on-call structure, as necessary;
• Driving and travel will be required;
• Follow service definition guidelines for services being provided;
• Complete all other relevant responsibilities as assigned by the supervisor.
Education We're Looking For:
Masters (Required)
Certifications We're Looking For:
Drivers License (Valid) - USA, Licensed Clinical Mental Health Counselor (LCMHC) - State Board of Licensed Professional Counselors, Licensed Clinical Social Worker (LCSW) - State Social Work Certification and Licensure Board
Experience We're Looking For:
Supervisory Experience
Schedule:
Monday-Friday (8:00am-5:00pm)
Target Weekly Hours:
40
Monarch is an Equal Opportunity Employer
Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.
Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact or call (704) 986-1550.
This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.