Job Title: Membership Director
Location: New York City
Company Overview:
High End Boutique Club is a vibrant members-only club that offers a space for creative professionals to connect, collaborate, and thrive. We pride ourselves on fostering a unique, inclusive community while delivering exceptional experiences to our members. As we continue to grow, we are seeking a dynamic and experienced Membership Director to lead our membership efforts, ensuring the continuous growth and engagement of our diverse member base.
Position Summary:
The Membership Director will be responsible for overseeing the acquisition, retention, and overall satisfaction of our members. This role is critical in cultivating a vibrant, engaged community while upholding the company’s brand values and culture. The ideal candidate will be a proactive leader with a deep understanding of community-building, hospitality, and customer service, and will work closely with various departments to enhance member experiences.
Key Responsibilities:
- Membership Acquisition & Retention
- Lead efforts to identify, recruit, and vet prospective members who align with High End Boutique Club’s brand and community ethos.
- Develop and execute member retention strategies, ensuring high levels of engagement and satisfaction.
- Proactively monitor and manage membership churn, conducting outreach to members at risk of non-renewal.
- Community Building & Engagement
- Foster a dynamic and inclusive community by organizing exclusive events, workshops, and networking opportunities that align with members’ interests.
- Act as the ambassador for the membership community, ensuring a consistent culture across all touchpoints and locations.
- Curate a diverse mix of members, ensuring the community remains vibrant, active, and reflective of High End Boutique Club’s values.
- Onboarding & Membership Services
- Oversee the onboarding experience for new members, ensuring they are welcomed and integrated into the community seamlessly.
- Serve as the primary point of contact for membership inquiries, feedback, and issues, delivering exceptional customer service.
- Maintain strong communication with members, keeping them informed about upcoming events, exclusive offers, and club news.
- Data Management & Reporting
- Maintain and update the membership database, ensuring accuracy and confidentiality of member information.
- Track and report on key membership metrics, including acquisition, retention, member engagement, and satisfaction.
- Provide regular insights and performance reports to senior management, identifying trends and opportunities for growth.
- Team Leadership & Collaboration
- Lead and manage the membership team, providing guidance and support to ensure smooth daily operations.
- Collaborate with other departments, including marketing, events, and hospitality, to deliver cohesive and high-quality member experiences.
- Work with senior leadership to develop membership goals and initiatives in alignment with overall business strategy.
- Strategic Growth & Partnerships
- Design and implement strategies to grow the membership base, including exploring new markets, membership tiers, and special initiatives.
- Establish and nurture partnerships with brands and businesses that can enhance the member experience through exclusive perks and collaborations.
Qualifications:
- Proven experience (5+ years) in membership management, hospitality, or community-building roles.
- Strong leadership and team management skills with a passion for developing talent.
- Exceptional interpersonal and communication skills, with the ability to foster meaningful relationships and connections.
- Strategic thinker with the ability to analyze data and implement innovative solutions for member engagement and retention.
- Experience organizing events and managing high-level experiences for members or clients.
- Knowledge of CRM systems and membership databases.
Job Type: Full-time
Pay: $90,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
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