Digital Banking Specialist

Job Title
Digital Banking Specialist
Status
Full-Time
Reports To
Digital Banking Manager
Summary
Customer and banking center support for digital banking channels.
Job Requirements/Skills
(To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.)

• High School diploma or equivalent required
• Computer skills, including knowledge of Windows based spreadsheet and word processing programs.

Primary Activities
(Essential duties and responsibilities include the following. Other duties may be assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Intake phone calls from digital banking and debit card call queues
• Provide support to banking center associates
• Provide support to customers
• Digital banking secure email support
• Process change requests
• Process daily reports
• Other duties as assigned

Competency/Skill Level
(The behaviors, knowledge, and motivations important to success in the job)

• Excellent Customer Service Skills
• Written and oral Communication skills
• Initiative
• Problem Assessment and Solving skills
• Organizational skills
• Accuracy and attention to detail

Key Behaviors

• Provides Proper Telephone Etiquette to Internal/External Customers
• Services Internal/External Customers Requests/Inquiries/Troubleshoots
• Reviews Required Documentation for Accuracy and Completeness
• Personal Development as Established with Manager

Bank Secrecy Act

• Maintain sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations.
• To be able to fulfill application requirements and responsibilities under the bank's related policies and programs.

Critical Job Elements
(Essential duties responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Generally good working environment with moderate exposure to noise, extreme temperatures or other adverse factors.
• Above average physical effort of hand and eye coordination, and dexterity of hand and fingers to work efficiently and accurately.
• Above average mental effort consisting of complexity of decision making, concentration and memory.
• Above average amount of pressure to work efficiently and accurately.