Do you enjoy talking with people on the phone?
Do you have an upbeat personality combined with the ability to remain graceful under pressure?
If this sounds like you, take the next step in your career!
Our Ideal Candidate
We are on the lookout for a positive, highly motivated Customer Service Representative to join our team with a focus on high volume inbound and outbound phone call initiatives. The ideal candidate excels in navigating and overcoming customer concerns and challenges, remains calm under pressure and delivers an unwavering commitment to excellence. Beyond technical proficiency, our preferred candidate values teamwork, prioritizes customer service, and actively fosters a positive attitude in all aspects of their work.
Basic Requirements:
- Proven work experience in customer service or similar role within the customer service industry
- Schedule is Monday-Friday with some Saturdays time and half on weekends when needed
- Sales Force CRM experience is a plus
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Attention to detail is a must
- Time-management skills, with the ability to prioritize tasks
- Customer centric attitude
- High school degree
- Strong ability to adapt and learn quickly in a highly motivated and positive cultural environment
Responsibilities:
- Answer high inbound and outbound call volume 60+ call a day
- Take detailed notes from each inbound call describing the homeowner's project/issue
- Accurately input all customers info name/address/phone/email into CRM
- Sales support for schedule changes and cancellations
Benefits:
Pay: The position is paid at a competitive hourly rate with opportunity for overtime
Benefits: Medical, Dental, Vision, and Life Insurance
Retirement: 401k with employer match
Paid Time Off: We observe 8 national holidays plus a floating holiday:
§ New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Friday after
Thanksgiving, Christmas Eve, and Christmas Day
Why U.S. Waterproofing?
Proven Expertise : Over 500,000 basements and foundations repaired since 1957.
Strong Culture : Highly rated employer with a 4.5 Glassdoor score and high employee
engagement.
Ethical Commitment : Recipient of the 2021 BBB Torch Award for Ethics.
Modern Tools : Access to state-of-the-art facilities and equipment.
Ongoing Development: Significant investment in training and continuing education.
Since 1957, our mission has been to provide total peace of mind for our customers through education, comprehensive solutions, and our extensive experience. In 2022, we partnered with Rotunda Capital Group to accelerate our growth and expansion throughout the United States.
Our Core Values
Be Resilient
Have a Growth Mindset
Keep It Real
Do The Right Thing
These values guide our decision-making and shape our unique culture. We are committed to providing a platform for you to advance your career.
Join the U.S. Waterproofing team as a Customer Service Representative!