Job Description:Job Title: EHR SpecialistLocation: Springfield, MoDepartment: Electronic Health RecordsEmployment Type: Full-timeJob Summary:The role of an EHR Specialist is to provide technical support and assistance to co-workers related to electronic health record software issues. The work of an EHR Specialist may extend over several areas of expertise or software applications. The EHR Specialist will be able to manage low complexity issues by effectively communicating basic concepts and messages.The EHR Specialist position offers…All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and moreTelemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visitsEmployee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costPaid Time Off - 29 days per year including vacation & holiday payWorkplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagementKey Responsibilities:Responsible for entering software support tickets into internal ticketing system, submitted via phone and email.Primary point of contact for phones and emails.Responsible for password resets and new user setup.Maintain system functionality through testing of new software versions.Responsible for general maintenance of the EHR applications.Assists in EHR training system wide.Is sensitive and responsible to management needs, such as data collection, program evaluation, development of grant applications, maintenance of various contracts for services, etc.Point of contact for application related issues via ticketing system.Run/Complete daily system cleanup reports.Adding/Updating/Terming employees.Block client records.Diagnose and resolve problemsOther duties as assigned.Education and/or Experience Qualifications:High school diploma or GEDAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to write routine reports and correspondence.Ability to communicate effectively to all levels of the organization.Ability to logic and understanding to carry out instructions furnished in written, oral or diagram form.We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.Burrell is a Smoke and Tobacco Free Workplace.