Be the Heart of Our Customer Service Team: CSR Position Available
Join the pinnacle of plumbing service in vibrant Phoenix, AZ! We're not just another plumbing company – we're your trusted partner, dedicated to delivering unparalleled customer service, top-tier workmanship, and upfront pricing. Become part of a movement revolutionizing the plumbing industry, one happy homeowner at a time!
A successful Customer Service Representative excels at converting leads into booked appointments, demonstrating exceptional communication and problem-solving skills. You are passionate about customer satisfaction and go above and beyond to meet department needs, ensuring a seamless scheduling process.
What can we do for you?
- Opportunity to make between $18 - $22/hour!
- Medical, Dental, and Vision insurance
- Life Insurance
- 401 with company match.
- PTO
- Paid Holidays
- Company events
- Ongoing Training
- Excellent company culture and teamwork.
- Opportunities for career growth within the organization.
- An exciting work environment with a steady foundation.
As a Customer Service Representative, you'll have:
- A proven track record in customer service.
- At least 1 year of customer service experience in a home service setting.
- Service Titan experience.
- Ability to assist with other duties in the office.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communication.
- Ability to build trust, diffuse conflict and hold others accountable.
- Ability to work on-call rotation.
As a Customer Service Representative, you'll need to:
- Learn the business and learn how to prioritize the most urgent customer calls.
- Optimize the usage of your technicians by assigning them to the appropriate calls.
- Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
- Participate in training so that you grow and develop as a professional.
- Update customers throughout the day on the technician’s progress.
- Learn the call script to sound professional and authentic when speaking with our customers.
- Maintain and update our customer database with complete and accurate information.
- Respond to customer requests, resolve issues, and promote the brand.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Other duties as instructed by the General Manager.
If you’re looking to join a company that truly values you and your skills, with competitive pay and comprehensive benefits, then look no further! We are committed to being the right employer for you!
All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal opportunity employer. Pre-employment background check and drug test are required to be considered for this position.