BFET Case Manager (WSS4): Yakima

Company:  State of Washington
Location: Yakima
Closing Date: 09/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Salary : $51,384.00 - $69,072.00 Annually
Location : Yakima County - Yakima, WA
Job Type: Part Time - Non-Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2024-12131
Department: Employment Security Department
Division: Workforce Services
Opening Date: 10/30/2024
Closing Date: 11/22/2024 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step
Description
The ideal candidate will be open and respond well to change, with the ability to demonstrate empathy and adapt to approaches in problem solving while being respectful of cultural differences with clients and partners. They are highly organized, a strategic thinker, and skilled at remaining calm under pressure.
The Employment Security Department is hiring a full-time, project-based Employment Development Specialist to join the team at the Yakima WorkSource office where you'll have the opportunity to meet with members of your community and assist them in removing barriers, finding gainful employment, and connecting them to valuable resources.
This is a non-permanent position with an approximate end date of September 2025 that has potential for further extension.
Duties
Whether in the Resource Room helping customers, facilitating orientations and career services workshops, or meeting one on one with a job seeker to assess customers work readiness and employability, it is our Employment Development Specialists' goal to engage our job seekers by offering access to the full array of services available through the WorkSource system. As a BFET Case Manager, you will provide training and education with the goal of assisting Basic Food Employment and Training (BFET) clients in attaining gainful employment and self-sufficiency. In this role, you will regularly meet with customers to determine which service best fits their needs and determine where they are in their employment search. Because you will interact with people needing varying levels of support, listening to understand, empathizing, and the ability to be adaptable with how you communicate are crucial skills in fostering trusting relationships with customers who may have barriers or facing difficult situations.
This role is located in Yakima, Washington and offers a hybrid schedule of 1 day a week of remote work with the remaining days of the week reporting to the Yakima WorkSource office.
Some of what you will do:
  • Conduct individual interviews to articulate program services and activities, identify components applicable to customer need, and develop recommendations for continuous engagement.
  • Determine eligibility and/or appropriateness for program, enroll and explain program participation requirements, and develop employment and training contracts and agreements based on applicable regulations, customer eligibility and assessment.
  • Manage caseload, provide case management, facilitate appropriate support services and/or make referrals as well as identify and evaluate barriers and explore solutions to assist in removing barriers and obtaining needed documentation.
  • Administer a variety of assessments as well as both formal and informal career tools, review and explain the results, and incorporate that information into employment plans in conjunction with relevant labor market information to present to the customer.
  • Conduct outreach to develop and sustain relationships with the community and keep informed of available external resources and referrals.
  • Conduct group and individual orientations, and workshops and supply program specific information about services, benefits, and eligibility.
  • Monitor WorkSource program performance management activity using agency reporting systems and create and disseminate program reports as required by supervisors and managers.
  • Record and maintain case notes, service plans, program-related expenditures, and exit outcomes in multiple data management systems.
  • Collaborate with WorkSource partners regarding enrollments, program guidelines, and training recommendations and negotiate and confirm customer eligibility when necessary.
To request a detailed position description, click here.
About the Workforce Services Division:
Workforce Services (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst programs for job seekers and employers in Washington and provides job seekers with referrals to our partners.
Qualifications
Required:
One year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state's Employment Security agency
OR A Bachelor's degree and three years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: education, social services, public relations, human resource services, unemployment insurance, benefits programs, insurance claims, law enforcement and banking OR a combination of education and/or relevant experience.
OR A combination of education and/or relevant experience that totals seven (7) or more years.
Military experience will substitute year for year for the required experience.
Education to Experience Equivalences:
Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 years
Additional Requirement of Employment:
  • Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Supplemental Information
Why work with us?
Ouragency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson or the Talent Acquisition Team , orWashington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
**This organization participates in E-Verify**
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
01
I understand that to be considered for this position I must include a resume and letter of interest with this applicant packet.
  • Yes
  • No

02
Are you a current or former State of Washington employee?
  • Yes
  • No

03
Select any of the following that best describes your WorkSource Specialist experience gained at ESD or in another state's employment security agency.
  • 1 year or more as a WSS3 or equivalent class within ESD.
  • 1 year or more as a WSS3 equivalent class in another state's ES agency.
  • None of the above.

04
Please describe your experience and how it relates to this position.
05
Do you have any experience working with marginalized, low-income populations? How did you assist others with their barriers while working in this role?
06
Please describe how you will contribute to ESD's values of equity, diversity, and inclusion and promote a collaborative work environment.
07
Please describe below any experience you have using virtual platforms, such as TEAMS, Webex, or Zoom. If this does not apply type N/A.
08
How did you hear about this career opportunity (select all that apply)?
  • Washington State's career website:
  • Washington State WorkSource Center or website (WorkSourceWA.com)
  • Washington State employee
  • Employment Security Department's job web page:
  • Monster
  • College/university career fair or website
  • LinkedIn
  • Facebook
  • VERG
  • Diversity.com
  • Handshake
  • Other

09
If you selected "Other", please tell us how you learned about this job opportunity.If this does not apply to you, type N/A.
Required Question
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