Director, Ticket Sales & Service – Vanderbilt

Director, Ticket Sales & Service – Vanderbilt

Location: Nashville, TN 37212
Department: Sales/Business Development - LEARFIELD Amplify

Benefits:

• Disability Insurance
• Life Insurance
• Flexible Spending Accounts
• Paid PTO
• Flexible Work Schedule

As the exclusive outbound arm for the University, the ticket sales team manages many of the sales efforts for ticketed sports. As a member of the team, we provide fans, partners, businesses, and constituents of the University with the outreach and access to all ticket types, including season, partial, and group tickets, ultimately providing experiences to grow involvement and revenue generation across the board while integrating fully within the department and the community.

LEARFIELD Amplify is actively seeking a Director, Ticket Sales & Service at Vanderbilt University to lead the ticket sales team in Nashville, TN. The Director, Ticket Sales & Service is responsible for training, mentoring, motivating, and coaching the ticket sales staff. This person will also be responsible for developing and implementing a ticket sales initiative designed to meet or exceed the annual sales goals set forth by senior management.

Responsibilities:

• Provide overall leadership for collegiate season ticket retention, new ticket sales, and service initiatives.
• Provide ongoing training, coaching, and mentoring for ticket sales staff.
• Effectively manage various group assets/experiences in order to maximize group ticket sales at all home games.
• Prepare timely and accurate sales reports that monitor the progress of the ticket sales team both individually and collectively and ensure that we maintain proper sales pacing to meet the goals set forth.
• Work with members of the senior management team to manage relationships with outside vendors and corporate partners related to the sale of group tickets and party suite rentals.
• Work closely with university athletic department marketing staff on ticket sales promotions as it relates to driving ticket sales revenue.
• Work closely with the national Data Analytics team on CRM/Database initiatives including data collection, analytics, and marketing directly related to generating incremental ticket sales revenue.

Qualifications:

• Bachelor’s Degree in Sports Administration or business field.
• Minimum of three (3) years of experience working in sales with collegiate and/or professional sports teams and at least two (2) years of experience working in a ticket sales management role.
• Superior communication skills, collaborative with strong leadership and interpersonal skills.
• Results-oriented leader with proven ability to motivate people and maximize revenue production.
• Proven track record in ticket sales – in terms of both personal accomplishments and leading successful sales teams.
• Must be enthusiastic, creative, and able to think both strategically and tactically.
• Ability to work in a dynamic, high-paced environment.
• Ability to handle multiple tasks at one time.
• Highest level of personal and professional integrity and ethics.
• Demonstrated proficiency in Microsoft Office Suite.
• Experience working with Paciolan or Ticketmaster/Archtics ticketing systems preferred.
• Experience working with CRM systems such as ACT, Salesforce.com, SSB, Microsoft CRM, Conquer, Outreach, etc.
• Willingness and ability to work long hours, including holidays and weekends as required.

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Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Learfield is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.