Description
Supvr, ED Registration
Holy Name is New Jersey's last remaining independent, Catholic health system, comprising a comprehensive 361-bed acute care medical center, a cancer center, medical fitness center, residential hospice, nursing school, and physician network. The system has a national reputation for providing culturally sensitive care to a diverse population, drawing patients from across the New York City region to its specialty centers and renowned doctors. Holy Name's mission to provide technologically advanced, compassionate and personalized care extends across a continuum that encompasses education, prevention, diagnosis, treatment, rehabilitation and wellness maintenance. The system is known as a high-quality, low-cost provider of extraordinary clinical care given by compassionate, highly trained physicians and staff.
A Brief Overview
The Supervisor of ER Registration is responsible for the coordination and supervision of registrations occurring in the emergency department and on admitted patients. This position requires a detailed knowledge base in registration, the emergency department and billing practices, as well as an understanding of how these areas impact the workflow throughout the departments and organization. The Supervisor is responsible for developing and enforcing policies and procedures, monitoring the accuracy of registrations entered by associates, ensuring that proper patient experience protocols are followed and managing the overall training and coordination of work for the department. The position requires the ability to independently plan, schedule, organize and respond appropriately on a wide variety of subjects and situations. The incumbent will be expected to be knowledgeable of and be able to perform the duties of the staff supervised. Involvement in departmental and interdepartmental process improvement teams will be expected.
What you will do
- Serve as the knowledge expert and information resource for staff.
- Develop staffing calendars and assure staffing needs are met. Implement alternative staffing patterns as needs arise taking into consideration department budgetary constraints and performance requirements and restrictions.
- Interview and make hiring decisions to maintain adequate staffing in the department.
- Review and process Time and Attendance in an accurate and timely manner. Maintain accurate employee files.
- Provide timely performance improvement feedback and coaching. Initiate corrective action for staff when warranted by inappropriate employee behavior or inadequate work performance. Conduct timely training assessments and performance reviews. Solicit feedback from other staff and managers as appropriate.
- Develop, recommend and implement policies and procedures for the department. Update policy and procedure manuals as required. Apprise staff of changes.
- Monitor adherence to policies and established procedures both within and outside the department.
- Ensure that patient experience and service standards are met.
- Work collaboratively with the hospital departments on issues relating to ER patient registrations, insurance and financial counseling. Represent the department in meetings and on committees relating to these issues.
- Participate in training/development programs as agreed upon with Patient Access Leadership.
- Gather and analyze departmental and specific productivity and quality of service statistics.
- Performs other duties as assigned by the Director.
Education Qualifications
- Associate's Degree Associate degree in business, healthcare administration or related field. Two (2) years of experience in a business or healthcare related field may be considered in lieu of the Associate degree in addition to the experience below. Required
Experience Qualifications
- 2 - 4 years lead or supervisory experience in related field Required
Knowledge, Skills, and Abilities
- Knowledge of billing requirements, third party payers and coordination of benefits.
- Demonstrates performance excellence and leadership qualities in previous positions.
- Demonstrates an aptitude and willingness to learn new responsibilities.
- Excellent verbal and written communication skills.
- Excellent organization, interpersonal and customer service skills.
- Ability to work independently, make decisions, meet deadlines, multi-task and solve problems; working under a moderate to high degree of pressure.
- Proficiency in word processing and spreadsheet programs.
Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented team of physicians, nurses, allied health employees, and a wide variety of non-clinical administrative and operational staff members. Holy Name is an Equal Opportunity Employer.