Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.
Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.
Position Overview
We are seeking an experienced and proactive Manager to join our newly established Service Vertical. This role sits within Starr’s Operations department which reports to Starr’s Head of Operations. This role is crucial in overseeing the execution of our service delivery model and ensuring alignment with Starr's strategic objectives. The ideal candidate will have strong leadership and process skills, the ability to foster collaboration, and a keen eye for service delivery.
Job Responsibilities
- Responsible for Starr’s Service Delivery
- Work with Loss Control, ASM, and TPA Oversight leaders to deliver excellent service to Starr’s casualty clients
- Efficiently distribute service resources across Starr’s U.S casualty portfolio
- Act as point of escalation for service issues experienced by internal and external stakeholders
- Build Governance Around Starr Service Delivery
- Formulate consistent service delivery process (e.g timing of claim file reviews, kickoff meeting agendas, etc.) for Starr’s clients
- Put metrics and KPIs in place to measure Starr’s service performance
- Promote Culture of Exceptional Client Service
- Organize regular trainings for service function employees
- Structure incentives to motivate Starr employees to adapt a service-first mindset
- Establish formal mechanism to collect feedback on Starr service across the post-bind policy lifecycle
- Market Starr’s Service Capabilities
- Work with profit center management to help underwriters promote Starr’s service offerings to key existing and potential clients
- Attend important client meetings (e.g kickoff meetings, stewardship meetings) if requested
Primary Stakeholders
- Loss Control
- TPA Oversight
- Claims
- Profit Center Management
- Premium Audit
- Head of ASMs
- Premium Collections
- Casualty Operations
- Underwriting
Desired Qualifications
- Experienced leader at a market-leading casualty insurer who has previously held leadership roles in either Claims, Account Management, or Loss Control
- 15+ years experience in the large commercial account casualty segment
- Previous managerial experience required
- Experience driving organizational change
- Experienced in data-driven decision making
For individuals assigned and/or hired to work in New York, Starr Insurance Companies is required by law to include a reasonable estimate of the compensation range for this role. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. A reasonable estimate of the current range is $130,000-$225,000.
Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
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