Summary:
This position involves generating loan originations and cross-selling financial services and products to current and prospective customers. It also involves developing referral partner relationships within the real estate community and CRA community.
- Generate customer prospects through outbound calling and meeting with clients
- Prospect for new loans through phone calls, email, traditional & social networking
- Cross-sell financial products to qualified prospects
- Use web-based CRM systems for assistance in calling current company customers
- Load complete 1003 residential loan application into Loan Origination System (Encompass)
- Pull credit, determine eligibility, set product, lock rate, turn quality file into processing
- Discuss Programs, Products, and Fees with customers and determine scenario in customer's best interest
- Disclose documents within 3 days of application
- Assist with getting documents back from client
- Become an expert on real estate agent partnership building
- Attend relevant investor, bank, governmental and association trainings as requested by supervisor
- Attend events that engage community involvement in home ownership
- Generate loan applications through self-generation and referral relationships
- Load application into Loan Origination System, determine eligibility, set product, lock rate, turn quality file into processing
- Maintain 85% Customer Satisfaction rating with borrowers with a minimum response benchmark
- Maintain customer confidence by keeping loan information confidential
Qualifications:
- General understanding of the mortgage business, sales, and office environment is preferred, but not required
- Positive attitude and pleasant interpersonal skills
- Accuracy in details
- Business writing skills
- Ability to speak and understand English and Spanish language to communicate with customers, co-workers or supervisors
- Ability to set and meet priorities
- Knowledge of financial statements and tax return forms
- Computer skills for word processing and databases
- Strong telephone communication skills
- Knowledge of documents needed for mortgage or various consumer type loans
- Professional appearance and demeanor for interaction with public
- Ability to maintain good conversational skills
- Knowledge of bank policies, procedures, regulations, forms, departments, and products
Supervisory Responsibilities:
- None
Education and/or Experience:
- Bachelor's degree preferred. Degree in financial, sales, marketing, or business fields preferred
- 3-5 years sales experience preferred
Computer and Software Skills:
- Microsoft office suite
- Salesforce
Certificates, Licenses and Registrations:
- Mortgage Loan Officer license preferred
- NMLS #
Equal Opportunity Statement:
Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs.
Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live.