This job was posted by : For more information, please see: Duties and ResponsibilitiesHires and trains IT Staff.Schedules, organizes, and assigns projects to members of the IT team.Conducts performance evaluations that are timely and constructive.Handles disciplinary actions of employees as needed and in accordance with company policy.Leads development and implementation processes for the organization/s IT systems and department.Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.Regularly scan and evaluate the organizations current systems to find any risks, vulnerabilities and improvement opportunities.Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.Oversees security of systems, networks, and enterprise information.Facilitates IT security audits or investigations.Develops and maintains relationships with external IT vendors and service providers.Coordinates multisite IT systems via enterprise resource planning (ERP).Manages network environment of 500 users.Manages hardware, software, and web-based infrastructuresServer management and maintenanceData-Backup and disaster recovery.Manages Office 365 (Outlook Suite, Teams, etc.), Google Suite, and Azure AD.Provides remote access support.Manages, Installs, and troubleshoots the Verkada camera system, Cisco switches, firewalls, Ubiquity WIFI system, EMR system, and VPN.Collaborates closely with other departments to understand their IT requirements, needs and preferences and will install these systems accordingly.Establishes on-call 24/7 365 days a year schedule for team.Ensures HIPAA and PCI compliance is maintained at all timesWorks with third party support engineers to resolve technical issues.Performs other related duties as may be assigned by manger.Required Knowledge and SkillsA strong commitment to Heartsprings values or excellence, celebration, leadership, service, possibility, and integrity.Must exhibit highest professional integrity and ability to work confidentially with discretion.Capability of organizing, conceptualizing, and prioritizing objectives.Thorough understanding of IT and practical applications to support the companys goals.Proficient in the use of e-mail, word processing, spreadsheet, database, and presentation software and use of the Internet to access data, maintain records, generate reports, and communicate with others.Demonstrated organizational skills in handling, directing, and prioritizing multiple and complex assignments/projects and maintaining records.Demonstrated effective supervisory, interpersonal and leadership skills; ability to work independently with little direction.Uses expertise to influence and advocate for improved practice and to advance organizational outcomes.Demonstrates the ability to work productively within and across teams to achieve goals that are customer centered.Applies a customer centered approach to deliver and exchange information that leads to mutual understanding.Demonstrates ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Demonstrates advancing knowledge, skills and abilities in role and in field of practice.Demonstrated experience in manag ng a high-volume workflow office.Demonstrated experience of working effectively in a team environment with a customer service focus.Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions; and effectively present information to top management teams.Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the community.Skilled in resolving conflicts and mediating disputes.\ Educational, Experience, and Licensure RequirementsBachelors degree in Computer Science required, masters degree or MBA preferred.At least 10 years of experience managing an IT department.\ Required Organizational CompetenciesAdvocacy: Uses expertise to influence and advocate for improved practice and to advance organizational outcomes.Analytical Thinking: Demonstrates the ability to analyze information and use logic to address work-related issues and problems.Collaboration: Demonstrates the ability to work productively