Remote Call Center Specialist

Are you an experienced customer service professional looking for an opportunity to make a real impact in the financial services industry? Were hiring Call Center Specialists to join a team, providing exceptional support to brokers, clients, merchants, and financial institutions. If you excel in delivering outstanding customer service and enjoy working in a fast-paced environment, wed love to hear from you!
What You'll Do:

• Handle Inbound Customer Calls: You will be the first point of contact for brokers, clients, merchants, and financial institutions, handling inquiries related to checking accounts, debit cards, ACH transactions, and bill payments.
  
• Provide Accurate and Efficient Solutions: Utilize your knowledge and tools to resolve customer inquiries in a timely manner.
  
• Follow Call Handling Techniques: Adhere to established call handling procedures, ensuring that all interactions are professional, courteous, and meet the companys quality standards.
  
• Support a Variety of Financial Transactions: From assisting with bill payments to helping clients navigate ACH transfers, you'll be responsible for guiding customers through a wide range of financial services.
  
• Document and Track Customer Interactions: Record all customer interactions, issues, and resolutions accurately in the system.
  
• Proactively Troubleshoot Issues: Beyond answering routine inquiries, you'll actively troubleshoot customer concerns.
  
• Maintain Service Level Agreements (SLAs): As part of the customer care team, you will be tasked with maintaining specific performance metrics, including call resolution times, customer satisfaction ratings, and adherence to daily call quotas.
  
• Assist with General Account Management: Whether its updating personal information, managing account preferences, or helping customers understand their statements, youll provide comprehensive account support to ensure customers' needs are met fully.
  
• Deliver Exceptional Customer Experiences: Every call is an opportunity to create a positive experience for the customer.
  

What We're Looking For:

• Proven Experience: 1-3 years of call center customer service experience, in the financial services sector required.
  
• Strong Communication Skills: Ability to clearly and effectively communicate with a diverse range of clients and stakeholders.
  
• Customer-Focused Mindset: A passion for delivering excellent customer service and resolving inquiries with care and accuracy.
  
• Time Management: Ability to manage time effectively and handle a high volume of calls while maintaining quality.
  

Shift Options (East Coast Time):

• 8AM EST - 5PM EST
  
• 10AM EST - 7PM EST
  

Pay Details: $18.00 to $21.00 per hour
Search managed by: Amaka Mozie
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance