We are looking for a year-round Office Manager in Lone Tree! This is a great company, with a supportive and fun culture!
They will uphold the Aqua-Tots Core Values in every interaction, whether with children, parents or staff members. We offer:
- Daily and monthly bonuses!
- $1000 bonus for every 1000 hours worked!
- Top-notch job training
- An awesome work environment
- Flexible hours
- Year-round positions
- Competitive pay
- Lots of FUN and lots of teamwork!
- A rewarding job experience
ATD Office Manager:
· 30-40 hours per week in school
o Subject to change based on school's need
· 1 hour per week participating in school manager's meeting
· 4-6 hours per week for administrative tasks
o Completing DSJ
o Completing weekly reports
o Scheduling private lessons
· 4-6 hours per week training and conducting front desk assessments. Time based on demand
o Quality of calls
o Sales training
o Customer Concerns
· All other hours are found fully dressed out on deck, working front desk, or as manager on duty
· Uphold Aqua-Tots Swim Schools Core Values
· Responsible for hiring, training, assessing, coaching and performance of office staff
· Responsible for developing goals to achieve revenue budgets each month
· Responsible for organization within the school following GMs direction
· Ensures cleanliness from floor to ceiling
· Ensure accurate timesheets and hours that reflect the true schedule for office staff
· Verify time clock with scheduled shifts in WIW prior to payroll
· Oversee substitutes and resolve scheduling conflicts
· If no office staff is available for shift, it is the OM's responsibility to cover
· Anticipate staffing needs
· Ensure quality of Aqua-Tots standard
· Evaluate weekly sales and create daily targets (conversions, revenue, saving withdrawals)
o Verify targets are achieved
· Develop, mentor, and identify future leaders in the next generation of excellent front desk representatives for Aqua-Tots
· Schedule monthly in-services and choose the in-service topic for the month
· Follow and implement Aqua-Tots Swim Schools customer service guidelines to ensure an exceptional customer experience for every customer
· Ensure quality and customer service standard
· Communicate effectively with potential and existing customers
· Build relationships with families, know their names and their children's names
· Address customer concerns, providing a win/win outcome
· Respond to parents within 24 hours of any reported instructor performance concern
· Use the customer-focused principle in each customer interaction
· Report unresolved complaints to General Manager
As a leader in swim instruction for over 25 years, Aqua-Tots is the largest swim school in the nation. We teach children ages 4 months to adults. If you think you would be an amazing addition to the team, please fill out our online application! We cannot wait to meet you soon!!