Director of Dental Services

JOB SUMMARY: Responsible for overall management of the business operations of the clinics in designated region to ensure that organizational goals and objectives are met including strategic planning goals. Supervises and directs staff, conducts required performance appraisals, and provides a positive working environment for all team members. Consistently monitors service to determine that services/medical care remains focused on quality patient outcomes.

JOB CLASSIFICATION: 307

DUTIES AND RESPONSIBILITIES

1. Program Planning and Implementation:
   1. Monitoring of providers’ schedules and no-shows to facilitate patient access and walk-ins. Addresses downward trends in patient visits by review/analysis of patient process(es).
   2. Directs, supervises, and coordinates activities of the clinic including systems, accounting, material management, human resources, data processing, and maintenance.
   3. Promotes the provision of cost effective, high quality health care services for the patients.
   4. Cooperates with medical and administrative staff to ensure compliance with standards and regulations.
   5. Reviews operational problems/policies and recommends solutions and changes to Administration.
   6. Participates in the development and implementation of long range plans and budgets. Recommends changes based on knowledge of policies, costs, and operating procedures.
   7. Demonstrates strong initiative as evidenced by clinic changes, creative ideas, and accomplishments of goals identified at Annual Strategic Planning Retreat.
2. Organizing:
   1. Recommends facility improvements including construction, renovation, and purchase of equipment.
   2. Resolves problems related to staffing of facility, equipment, and supplies.
   3. Promotes utilization of the clinic by marketing services via public/community activities.
   4. Provides timely and detailed communications on clinic activities, accomplishments, corrective action plans, and outcomes.
3. Budgeting:
   1. Monitors monthly A/R reports and collections to reinforce goals.
   2. Gathers and reports monthly data for fiscal, statistical, and planning purposes.
   3. Monitors and controls clinic expenditures within budget.
   4. Identifies adverse trends and recommends corrective action plans.
   5. Follows AAPHC policy and procedure with strong leadership role to promote staff adherence including disciplinary process.
4. Supervision:
   1. Trains/orient staff at the department level. Responsible for daily work assignments, productive performance, and efficient operations.
   2. Participates in personnel functions including, but not limited to, hiring, performance appraisals, promotions, transfers, and vacation schedules.
   3. Ensures distribution, education, and implementation of business policies, personnel policies, and QI manual.
   4. Recommends revised job descriptions to the HR department as roles and responsibilities change.
   5. Measures daily performance and outcomes, provides timely individual feedback and continues to monitor.
   6. Conducts daily huddles to promote communication, problem resolution, and workflow planning.
5. Performance Improvement, Accreditation, Compliance, and HIPAA:
   1. Understands and monitors clinic processes specific to positive outcomes in all areas of: Performance Improvement, Accreditation, AAPHC Compliance Plan and HIPAA. Implements plan of corrective action(s) as needed.
   2. Conducts management audits to evaluate and correct as needed for potential improvement and reports results to the COO and/or DOO.
   3. Works closely with the Lab Manager regarding daily operations and opportunities for problem resolution as needed.
6. General Administration:
   1. Maintains professional affiliations and enhances professional development to keep pace with the trends in health care administration.
   2. Represents clinic at public and professional meetings.
   3. Maintains liaison with all levels of administration, physicians, advanced practitioners, and external agencies to enhance business practices.

KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of organizational policies, procedures, and systems; computer systems and applications; reimbursement regulations and requirements. Skilled in planning, organizing, delegating and supervising; gathering and interpreting data; monitoring quality control standards; exercising initiative, judgment, problem solving, and decision making. Experience should include budgeting awareness, program development, and community relations. Experience in developing effective relationships with staff, clients, and the public.

EDUCATIONAL REQUIREMENTS: Master's degree in Accounting, Business, or Health Care Administration. Experience may be considered in lieu of education.

WORK EXPERIENCE REQUIREMENTS: Prefer a minimum of five years of progressively responsible health care management. Prior management in clinic or ambulatory diagnostic center desirable.

TYPICAL PHYSICAL DEMANDS: Frequent mobility and/or sitting required for extended periods of time. Some bending and stooping required. Requires occasional lifting up to 50 pounds (boxes of paper). Requires manual dexterity to operate keyboard, calculator, photocopy machine, and other office equipment. Requires eyesight correctable to 20/20 to read numbers, policies, and computer terminals. Requires hearing within normal range for telephone use. Occasional high stress work may require dealing with angry or potentially violent people.

TYPICAL WORKING CONDITIONS: Normal office environment. Occasional evening or weekend work.