At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Work location: Hybrid in the Malvern, PA location coming into the office at least 3 days per week with Monday, Tuesday, and Thursday being set days. There is an option for remote on the East Coast.
The expected salary range for this position is $80,000 - $105,000. (This is a good faith estimate of what we expect to pay for this position. The final salary will consider experience, accomplishments, and location.
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
We get you further, faster.
Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.
On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.
What You’ll Do
We are seeking a talented and experienced Business Analyst to join our Data Management and Analytics team at Customers Bank. As a Business Analyst, you will play a crucial role in driving data-driven insights, analyzing business processes, and providing valuable recommendations to enhance our organization's performance.
Responsibilities
- Lead a cross-functional team to gather, analyze, and document business requirements related to data, reporting, and analytics initiatives.
- Collaborate with business stakeholders to define key performance indicators (KPIs) and develop metrics that help generate revenue, streamline operations, or reduce risks.
- Translate business requirements into technical overviews that can be executed against by engineering, report, and data sciences team members.
- Perform data discovery and analysis to identify datasets, and/or gaps in the dataset, that can be used to solve/meet business requirements.
- Proactively identify and propose solutions to challenging data problems.
- Consider potential data issues before they become problems and propose solutions.
- Facilitate the delivery of on-time data initiatives that meet business requirements.
- Identify and assess potential data quality issues and work with the Data Governance team to implement appropriate controls.
- Conduct thorough data investigations/report defects, identify root causes of issues, and propose/implement effective solutions.
- Stay up to date with industry trends, best practices, and emerging technologies in the field of data analysis and reporting.
What do you need?
- 2 to 3 years of proven experience as a Business or Data Analyst, preferably in the banking or financial industry.
- Project Management training and/or Six-Sigma certification.
- Detail-oriented mindset with the ability to prioritize and manage multiple tasks in a dynamic environment.
- Strong problem-solving skills and the ability to think critically to identify and resolve business challenges.
- Bachelor's degree in Business Administration, Computer Science, or a related field.
- Strong SQL skills for data extraction and manipulation.
- Proven analytical skills with the ability to analyze complex data sets and derive meaningful insights.
- Proficiency in data visualization using MicroStrategy, PowerBI, or other BI reporting tools.
- Solid understanding of data analysis techniques and methodologies.
- Excellent communication skills with the ability to effectively collaborate with stakeholders at various levels.
Technology Skills
- Microsoft Office applications
Must be legally eligible to work in the US without sponsorship
Customers Bank is an Equal Opportunity Employer
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