Job Description
Who we're looking for
The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC’s must be both sales focused and technically savvy. They must have demonstrated success selling to Enterprise and/or Mid Market executives, and convincing C-level and director level executives of the technical merits and business value of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our sales Account Executives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite, online, and via virtual meeting.
What you bring to the role
- 5+ years of Mid Market/Enterprise software selling experience.
- Experience mapping RFI/RFP requirements to software solutions.
- Excellent interpersonal, communication, persuasion, presentation and writing skills.
- Experience scoping, managing and executing customer pilots and Proofs of Concept.
- Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
- Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
- Outstanding solution scoping abilities, using our existing solution and influencing new product development.
- Obvious passion and focus on developing interpersonal relationships.
- Bachelor’s degree or equivalent experience is a must; graduate degree is a plus.
- Must be willing to travel.
Preferred Qualifications:
- Contact Center Experience
- Specific vertical industry expertise (e.g. Retail, Financial Services)
- Previous consulting experience implementing enterprise class software solutions.
- In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, workforce engagement management
- Experience developing or selling Artificial Intelligence solutions