Provides front-end customer support (inquiries; system issues; problem resolution; technical explanation) directly to bank personnel and customers of Cash Management services.
Serves as a liaison between the sales function, clients, business lines, and system provider to maintain the reliability of Cash Management products.
Ensures ongoing compliance and monitors risk related to products and services. Responsible for fraud monitoring and documentation verification of Cash Management related applications and agreements.
Performs special projects, and additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.
Job Requirements :
Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
Minimum experience required: 1+ years of prior banking operations and cash management experience
System & Product knowledge; FiServ products (preferred)
Familiarity with Bank operational policies and procedures
Knowledge of the Bank's processing systems
Knowledge of Microsoft Word and Excel
Time-management skills and the ability to setup file systems
Excellent customer service, follow-up and problem-solving skills
Travel requirements: N/A
Physical demands (ADA): No unusual physical exertion is involved