Practice Leader Amazon Connect

Product / Practice Leader- Amazon Connect

Location: Charlottesville, VA, Boston, MA, Columbus, OH, Durham, NC

Duration: Full Time

Key job responsibilities

• Practice Development: Lead the development and refinement of program management methodologies, frameworks, and standards. Continuously assess industry trends, emerging practices, and organizational needs to enhance and evolve the program management practice.
• Methodology Implementation: Develop and implement standardized program management methodologies, tools, and templates. Provide guidance and support to project managers and teams in adopting and applying these methodologies effectively.
• Training and Development: Develop and deliver training programs, workshops, and resources to build program management capabilities across the organization. Provide coaching and mentorship to project managers and practitioners to enhance their skills and competencies.
• Quality Assurance: Establish quality assurance processes and controls to ensure adherence to program management standards and best practices. Conduct audits, reviews, and assessments to monitor compliance and identify areas for improvement.
• Knowledge Management: Develop and maintain a repository of program management artifacts, lessons learned, and best practices. Facilitate knowledge sharing and collaboration among project managers and teams to leverage collective expertise and experiences.
• Performance Monitoring: Define key performance indicators (KPIs) and metrics to measure the effectiveness and impact of program management practices. Monitor performance data, analyze trends, and provide insights to drive continuous improvement.
• Stakeholder Engagement: Engage with stakeholders at all levels of the organization to promote awareness, understanding, and adoption of program management best practices. Build strong relationships and influence stakeholders to support practice initiatives and objectives.
• Continuous Improvement: Lead continuous improvement initiatives to enhance program management processes, tools, and capabilities. Solicit feedback, conduct post-mortem reviews, and implement lessons learned to drive efficiency and effectiveness.

Qualifications

• Bachelor's degree in Business Administration, Project Management, or related field. Master’s degree or relevant certifications (e.g., PMP) preferred.
• Extensive experience in program management, with a focus on methodology development, implementation, and practice leadership.
• Proven track record of success in driving organizational change and building high-performing teams.
• Strong knowledge of program management methodologies, frameworks, and best practices (e.g., Agile, Lean).
• Excellent communication, presentation, and facilitation skills, with the ability to influence and inspire others.
• Demonstrated ability to develop and deliver training programs and resources to build organizational capabilities.
• Strategic thinking, analytical mindset, and problem-solving skills to drive continuous improvement and innovation.
• Proficiency in program management tools and software platforms.
• Ability to work effectively in a dynamic, fast-paced environment with competing priorities and tight deadlines.
• Amazon Connect experience is a must.