At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Job Description Summary:
Joining the Merchant team as a Senior XD II in the Small Business segment means crafting impactful and seamless experiences for small businesses worldwide. Collaborating closely with a diverse cross-functional team, you'll wield your influence to shape decisions and deliver top-notch Merchant Platform experiences for small businesses worldwide. At PayPal, individuals in our Lead XD role are fundamental game-changers, guiding teams towards solutions that are rooted in deep customer understanding. This involves capitalizing on data and research, effectuating design ideologies, and shaping effective decisions throughout the product development journey. Starting with insightful inquiries and culminating in polished, user-focused deliverables, our Lead XDs combine their roles as proficient narrators, discerning listeners, avid tech advocates, and masters of their design craft to drive impactful solutions.
What You Need To Know About The Role:
As a Lead XD at our organization, you will take on the crucial role of spearheading initiatives focused on prioritizing customer needs and addressing gaps in the customer journey. Serving as the primary liaison for our customers, your influence will be felt through shaping product direction based on thorough user research and data analysis. Your strong collaborative skills will be key to driving project execution and building strong partnerships across diverse teams. Your leadership will be evident in guiding merchant onboarding, product activation, and providing strategic insights aligned with merchant goals to deliver value to small businesses globally. Your ability to clearly articulate design decisions and drive organizational change will be essential in promoting user-centric design and implementing innovative technologies to enhance user experiences. In your role as a Lead XD, you will be instrumental in developing frameworks, defining overarching strategies, and simplifying the complexities of our systems to further enhance customer experiences.
Your Day-to-Day:
- Emphasize a profound understanding of customer requirements by conducting robust market analysis, consumer surveys, and customer interviews to ensure the development of products that are well-aligned with user needs.
- Develop innovative ideas and solutions from customer insights using data-driven hypotheses, working closely with the engineering team to translate these into actionable product strategies.
- Nurture strong collaborative partnerships across various team functions, using effective communication and inclusivity as powerful tools to enhance teamwork and ensure everyone is heard.
- Deploy robust management skills to cultivate a healthy and robust growth environment within the team, resulting in enhanced execution of tasks and goal achievement.
- Be a proactive change agent, employ a curious and passionate attitude towards all tasks and inspire team members to adopt the same mindset which leads to a creative and innovative working culture.
- Act as an advocate for the customer, taking ownership and accountability for project outcomes and translating customer feedback into product improvements that enhance customer satisfaction.
- Elevate craft expertise by strategically influencing, leveraging, and contributing to design systems, style guides, patterns, and assets to create intuitive and high-quality experiences for developers.
- Foster a deep understanding of tech specifications and requirements, working in close collaboration with engineering teams to ensure seamless translation of customer needs into feasible product enhancements.
- Empower and motivate team members to champion change, fostering a future-focused mindset that readily embraces new ideas, technologies, and strategies to exceed customer expectations.
What You Need to Bring:
- A Master's or Bachelor's degree backed by 5-12 years of experience in design, research, or associated fields demonstrating creativity, leadership, and significant impact within each previous role.
- An in-depth portfolio of designing varied experiences across products, platforms, and native apps displaying a keen emphasis on delivering impactful user experiences for consumers and enterprise customers.
- An expertise in intricate systems design, the crafting of frameworks, and the narrative chops to get them adopted.
- Knowledge or specialist experience in the domain of financial services or related industries is highly recommended reflecting an understanding of sector-specific challenges, needs, as well as ability to seize opportunities.
- Expertise and skill in design and prototyping applications like Figma, Miro, Asana, and similar platforms, using them productively to drive adopted design strategies.
- Established track record of excellent project leadership, including guiding and mentoring design teams, fostering talent development, and empowering team members to deliver their best work.
- Proven ability to navigate complex UX challenges, demonstrating a strategic mindset, critical thinking, sound judgment, and exceptional problem-solving skills.
- Strong cross-functional collaboration experience, including partnering with product management, engineering, marketing, and other key stakeholders to align product and design strategies, enhance efficiencies, and deliver seamless user experiences.
- Remarkable communication and presentation skills, influencing decision-making at all levels and effectively articulating the high-level strategic direction to stakeholders and teams.
- Outstanding change management skills, demonstrating agility, resilience, and the ability to drive change initiatives, promote innovation, and foster a culture of continuous improvement.
- Demonstrated curiosity and a passion for pushing boundaries, exceeding customer expectations, and driving meaningful impact, inspiring and motivating others to innovate and strive for excellence in their work.
PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit paypalbenefits.com .
The U.S. national annual pay range for this role is $107300 to $259600.
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit paypalbenefits.com .
To learn more about our culture and community visit about.pypl.com .
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
Notice to Applicants and Employees who reside within New York city. Click here to view the notice.
REQ ID R0111918
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