Dispatcher

Overview:
Direct Air is looking to add Dispatchers to our GROWING TEAM!

If you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you!

The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments.

 

Why join THIS team?

Flexible Hours/ Friendly Work Environment

Robust benefits package; health, dental, vision insurance, prescription

Paid life insurance

Matching 401K

Paid Training

Paid Time off

Weekly pay

Career Advancement opportunities

Paid Holidays

 

What YOU will do:

· Commitment to excellence in customer service and satisfaction with all Direct Air customers

· Representation of Direct Air in a professional manner during customer service interactions

· Initiate and maintain constant professional communication with customers and vendors

throughout the service or repair process

· Create and maintain daily schedule for assigned service technicians

· Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system

· Update call logs after each phone call

· Assist other dispatchers with challenges they may be experiencing

· Build and create accurate estimates based on technicians’ notes

· Track estimates from initiation to completion of the project, resolve any issues impeding progress

· Adjust daily work schedule with proper technicians for emergency situations as they occur

 

What you NEED:

· Knowledge of South Florida geography 

· Preferred Service Titan operating software experience Not required

· Preferred working knowledge of Microsoft office Not required

· Ability to thrive in fast-paced environments and remain flexible to changing needs

· Excellent problem-solving, client-facing and conflict resolution skills

· Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous

· Previous experience in scheduling and dispatching in a home improvement, service or construction setting

· Excellent written and verbal communication skills with customers and co-workers

· Logistically sound scheduling experience

· Must be very well organized and have the ability to delegate and assign jobs appropriately.