People Success Coordinator

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
Job Title: People Success Coordinator (HR Coordinator)
Reports to: People Success Lead
Location: Goleta, CA (Hybrid)
The Role
The People Success Coordinator provides technical, transactional, communication, and systems support to Deckers employees and managers on various PX subjects and inquiries pertaining to policy and program administration and day-to-day employee facing processes. This position acts as the front-line point of contact for employee and manager inquiries on topics which include but are not limited to policies and processes, the employee lifecycle, Benefits, Payroll, Compensation, Compliance, Employee Relations, Talent Acquisition, Talent Management, and HRIS functions.
We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.
Your Impact
The primary functions of this role, include but are not limited to:
Communication

• Responds to questions regarding standard (PX) practices, policies, programs, procedures, and tools.
• Educates employees and managers of services and programs available to them and encourages use of direct access tools as applicable.
• Understands and utilizes business systems including ticketing system, Workday, SharePoint, Office 365 to answer questions, complete requests, and ultimately resolve employee and PX needs.
• Manages the inquiry queue and assigns and escalates tickets as appropriate.
• Responds to employment verification and document requests - internal and external.
• Manages logistics for PX team meetings including meeting invites and technology set-up.

Shared Service Administration

• Processes full-cycle employee transactions in PX technology system (Workday) and/or via Manager or employee self-service.
• Provides general support, clarification, assistance on HRIS processes and troubleshooting; escalates within PS or to HRIS as needed.
• Creates/edits written communications and reports
• Responsible for the centralization and maintenance of employee records (both physical and digital).
• Reviews and responds to employment verifications and unemployment claims with appropriate documentation.
• Purchase Order and invoice processing.
• Process administration and program support for various Deckers programs such as Tuition Reimbursement and Corporate Responsibility programs.

Who You Are

• Ability to work in highly dynamic environment and respond to inquiries in a timely manner.
• Excellent customer service skills, strong ability to convey information and guidance in a consistent manner with world class service delivery as the goal.
• Experience engaging across functions and with all levels within an organization, satisfying the needs of diverse constituents, and often working under the pressure of competing and sometimes conflicting priorities.
• High degree of integrity with the ability to handle confidential and sometimes highly sensitive matters in the appropriate manner.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Strong problem-solving skills.
• Highly motivated, a team player and motivated self-starter.

We'd love to hear from people with

• 1-2 years' experience in an administrative support role.
• Experience in Human Resources preferred.
• Bachelor's degree or equivalent combination of education and experience preferred.
• Proficient in Microsoft Applications.

What We'll Give You

• Competitive Pay and Bonuses - We've created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they're valued.
• Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
• Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees' needs to get out, get healthy and come back stronger than ever.
• Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development.
• Health and Wellness - There's nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.

$26 - $28
The salary range posted reflects the minimum and maximum target for new hire salaries for this role in our Goleta, CA location (or specific non-CA remote location). Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
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