Investigations Coordinator
AVC Ethics & Compl Admin
Full Time
80954BR
Job Summary
Under the supervision of the Investigations Unit Manager, this individual works closely with the Investigations Unit to:
- Coordinate, triage, and process complaints received by UCSF's Whistleblower Program
- Identify and analyze allegations, make assessments and recommend assignment and/or referral of complaint allegations
- Maintain a case management system for investigators and other UCSF stakeholders, including ensuring accurate reporting and system administration
- Follow-up with investigators and UCSF stakeholders to ensure accurate recordkeeping of assigned matters
- Assist Manager with data analytics and reporting of complaint data
- Promote understanding and awareness of UCSF's Whistleblower Program
- When workload permits, conduct investigations of allegations of improper governmental activities, including but not limited to fraud, retaliation, abusive conduct and other policy violations
- Perform other duties as assigned
Department Description
The Office of Ethics and Compliance (OEC) collaborates with the UCSF community and senior leadership to provide oversight and guidance to compliance functions across the enterprise. Our mission is to foster a culture of compliance, which leads to compliant and ethical behavior across all university functions and activities.
Required Qualifications
- BA/BS Degree with a major in a related field (e.g. human resources, public administrator, psychology, legal studies) and 5+ years of relevant experience or an equivalent combination of experience and training
- Minimum 3+ years of experience working in the ethics and compliance profession
- Advanced knowledge of ethics and compliance profession, theories and systems of internal control, and professional compliance and investigations standards
- Broad knowledge of university ethics and compliance policies, procedures and programs, applicable state and federal employment laws
- Experience issue spotting, analyzing information, identifying issues or concerns in fact patterns
- Experience applying laws and policy standards in investigation or fact-finding processes
- Ability to define problems, collect data, ascertain facts, and draw valid conclusions based on evidence
- Ability to extract, verify, compile and develop recommendations related to ethics and compliance programs, issues, policies and procedures
- Excellent analytical, legal writing, and/or technical writing skills resulting in soundly-reasoned, accurate, useful reports and/or summaries
- Ability to present complex information in a clear and concise manner both in writing and verbally for presentation to or review by leadership
- Ability to interview and elicit cooperation and confidence of interviewees to obtain relevant information, interpret responses, and determine relevant facts
- Excellent interpersonal (i.e. verbal and written communications) and problem solving skills and ability to work collaboratively with diverse groups, including all levels of University personnel, including management and faculty, and to facilitate agreement on issues and corrective actions
- Demonstrated experience in critical decision making and reasoning ability
- Demonstrated ability to handle extremely difficult, sensitive and/or volatile situations/individuals effectively
- Strong project management skills including planning, overseeing progress to ensure timely completion, and communicating progress with stakeholders
- Computer Skills: Proficient in MS Office Suite
Preferred Qualifications
- Experience working in a higher education/healthcare setting
- Knowledge/Experience operating or being an administrator of an information database
- Demonstrated 2+ years experience with complaint triage, coordination, and assessment
- 3+ years of work experience assessing complaint allegations and/or conducting investigations in the public sector, higher education, and/or health care settings
- Professional certification(s) applicable to job responsibilities, including, but not limited to AWI-CH and/or Certified Fraud Examiner
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Campus
Job Code and Payroll Title
006232 ETHICS AND CMPLNC PROFL 3
Job Category
Legal Services, Professional (Non-Clinical)
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Career
Percentage
100%
Location
Hybrid, Mission Bay (SF)
Shift
Days
Shift Length
8 Hours
Additional Shift Details
Monday - Friday; 8AM - 5PM PST, Hybrid work model
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