Recovery Manager - Collections

APGFCU - Your Community Credit Union! For over 80 years, APGFCU has shared our financial experience and provided valuable products and services to build stability and financial independence, one member at a time. We are looking for those who want to join this movement and become a part of a growing organization. We offer competitive pay and great benefits.

Summary: Under the direction of the AVP - Member Solutions, this position will have responsibility for all recovery activities, as well as business support functions within Member Solutions. Manage recovery responsibilities to include managing foreclosures, bankruptcies, estates, repossessions, deceased, and post charge-off collections including legal referrals. Supervisory responsibilities include leading a team and promoting an atmosphere of engagement, open communications, teamwork and productivity. Partner with internal and external partners to ensure effective and efficient collection processes. Business Support functions include but are not limited to managing Asset Quality, preparation for Special Asset Committee reporting, forecasting, foreclosure and repossession reporting.

Essential Duties & Responsibilities:

Supervisory:

• Supervise the Member Solutions Recovery Specialists through coaching, mentoring, counseling, disciplinary actions and performance evaluations.
• Monitor the quality and quantity of work performed by the team and third-party vendors including legal counsel and repossession vendors.
• Conduct weekly/monthly reviews with team to discuss individual performance. Provide ongoing coaching and feedback to team to help improve and maintain high quality member experience and individual performance, as well as create development plans for performance improvement.
• Train, develop or identify the team and individual training needs and resource needs.
• Ensure timely administrative responsibilities of time cards, work schedules, team meetings, and quality assurance reviews.
• Participate in decision making on new hires, transfers, promotions and terminations.
• Guide, review, and initiate workflows and enforce ethical business practices and compliance with laws and regulations of jurisdiction.
• Recommend and help to drive productivity and process improvements.
• Participate in the creation and standardization of departmental policies and procedures.

Business Support:

• Manage the delinquent mortgage portfolio to include those mortgages presented in the Special Asset Committee meeting.
• Prepare and present monthly Special Asset Committee updates to the Executive team, including our CEO, and to make sound recommendations involving potential foreclosure properties.
• Prepare weekly Asset Quality to include updates.
• Demonstrate the ability to accurately forecast EOM results.
• Manage the repossession eligible collateral, provide detail reporting on that population, and provide weekly updates to AVP and Executive team.
• Partner with accounting to ensure accuracy of EOM reporting.
• Partner with IT to build workflow processes and efficiencies into the collection software.

Post Collections:

• Ensure the recovery collection process is conducted in accordance with credit union policy, bankruptcy code, legal regulations, and Fair Debt Collection Practices Act and governing state laws.
• Repossessions: Responsible for repossession and sale process with third-party vendor and follow up on replevin action when necessary. Monitor personal property inventory and address questionable items. Respond to all member inquiries regarding repossession, redemption and sale of collateral. Responsible for managing external partnerships with repossession agents and auction house.
• Mortgages: Assign and supervise collection calls on 90 day plus delinquent mortgages and review and approve payment arrangements to bring the loans current. Review and approve recommendations for potential tax sale, short sales and potential foreclosures. Assign and manage accounts referred to attorneys. Partner with accounting to manage the credit union REO properties. Work with third-party vendors on other credit union real estate transactions.
• Bankruptcy: Work with credit union attorneys and bankruptcy trustees to ensure payments are being made according to the approved plan. Recommend further action as applicable to maximize the collection of APGFCU loans.
• Collections Maneuvers and Settlements: In coordination with the AVP - Member Solutions, approve collection maneuvers and settlements as appropriate. Follow-up on settlements to ensure proper documentation is maintained, the member's credit bureau file is updated accordingly and 1099C settlements are tracked.
• Skip Tracing: Locate members using all skip tracing tools available, such as member application, credit bureau, Internet, creditors, relatives, references and other applicable sources. Utilize skills to locate the member's current information, bank accounts for garnishment, and properties for possible liens. Assist other collectors in skip tracing for members and collateral.
• Legal: Approve recommendations for legal action after all internal collection efforts have been exhausted. Ensure all loans documentation, collection documentation, and payment history is in order for referral. Represent APGFCU for court hearings as applicable.
• Charge-Off Recovery: Work with attorneys and third-party vendors on charged-off recovery.

Goals: Accountable for achieving business goals defined by the organization through setting clear and meaningful performance expectations and measurement for the collection team and establishing priorities.

Other: Participates in special projects and performs duties as assigned.

ADDITIONAL: Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable).

Qualifications:

Education: Bachelor's degree or equivalent in directly related work experience.

Experience: Seven to ten years of business experience including credit and collections practices and profit and loss recovery plus three or more years of managerial experience.

Knowledge, Skills and Abilities: Possess excellent leadership, team building and motivational skills. Good verbal communications, interpersonal skills, analytical ability, organizational skills, skip tracing, Excel, Word or other similar applications. This position requires a working knowledge of the laws governing the collection of debt as mandated by the Fair Debt Collection Practices Act.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is frequently required to sit, stoop, kneel, or crouch. The employee must frequently lift and/or move up to 25 pounds, and be capable of transporting related supplies and equipment. Specific vision abilities by this job include vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability to Protected Veteran status.

APGFCU is committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities. If you need a reasonable accommodation for any part of the employment process, please send to the Human Resources Department and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis.