IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the "status-quo" and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.
The Quality Manager ensures the highest quality of care is delivered by Institute on Aging's (IOA) On Lok PACE on site medical clinic. The quality manager will lead efforts within a regulatory framework to continuously improve patient care, health outcomes, satisfaction, and safety, while upholding best practices and achieving operational efficiencies.
The Quality Assurance Manager will report to the Sr. Director and be responsible for monitoring performance improvement data, reporting, and co-developing data-driven performance improvement projects based on daily interaction with program leadership and staff. This position will provide administrative and project support to ensure compliance with the quality improvement activities at IOA and agency wide initiatives.
The ideal candidate for this role has a background in healthcare and experience in a quality position.
ESSENTIAL JOB FUNCTIONS:
- Conduct quality improvement activities for the organization
- Lead the development and management of system-wide Quality Dashboard for the clinic. This includes data collection, tracking, analysis, and reporting of quality measures and indicators.
- Document and monitor all written quality improvement policies, procedures, and plans for the program
- Oversee annual updates to the Quality Assurance Improvement Plan (QAIP) and provide ongoing support to ensure it is executed accordingly throughout the year
- Lead staff trainings around QI topics, including incident reporting
- Collect, monitor, and provide required data for reports related to oversight activities between IOA and contracted partners
- Attend required meetings to report on Ql and oversight activities
- Provide program compliance oversight, monitoring, and reporting to the Leadership Team ensuring program compliance with State, Federal, and local regulations. This includes program compliance on quality indicators as outlined in contract Agreements.
- Adhere to sensitive timelines and deadlines for a myriad of reports and meetings.
- Partners with Leadership to oversee corrective action plans (CAP) and provide on-going monitoring of CAP-related activities to resolution. Tracks credentialing, on-boarding, training, and all annual requirements for center employees and on-site contractors to ensure regulatory compliance.
- Lead, facilitate, organize, schedule, and prepare materials for required QAIP
- Attend meetings including taking minutes and follow-up activities.
- Develop infrastructure to ensure NCQA compliance with business partners including Business Intelligence, Technology Services, and program leadership.
- Engage with community stakeholders & internal leaders to further develop quality metrics & support the Quality Department at IOA.
- Promote a culture of quality throughout the organization. This includes having a strong presence in the clinic, and participating in program operational activities, where appropriate.
- Use metrics to identify internal opportunities for process improvements and implement process improvements with Leadership.
- Coordinate and organize organization-wide client satisfaction initiatives, including client surveys
- Develop quarterly monitoring of IOA client satisfaction process improvements with data elements and present to various leadership teams.
- All other duties as assigned
BACKGROUND AND EXPERIENCE:
- 3+ years' experience working within quality in a managed care plan or healthcare setting
- Prior quality improvement experience required
- Prefer quality certification or advanced quality education
- Knowledge and experience in quality improvement
- Demonstrated experience and strong skills around data collection, analysis, data visualization/Tableau reporting, and dashboard creation
- Strong technical skills surrounding electronic health records, data reporting and presentation
- Strong organizational skills and ability to track information quickly
- Demonstrated written and oral communication skills
- Strong follow-through and proactive thinking skill
- Ease, flexibility, and resourcefulness working on front-line, interdisciplinary teams
- Proficiency in information systems: Microsoft Word, Microsoft Excel, PowerPoint
- Ability to structure and conduct audits and chart reviews
Institute on Aging is an Equal Opportunity Employer
Compensation
- Range: $ 92,976.00 - $ 117,000.00/annual
This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.
This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.
We encourage you to learn more about IOA by visiting us here.
IOA reserves the right to adjust work hours or duties when appropriate.
Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.