Student Services Specialist

Location : Kapolei, HI
Job Type: Full-Time Temporary
Job Number: 2024-02331
Department: University of Hawai'i - West O'ahu - Chancellor's Office
Opening Date: 10/17/2024
Closing Date: 10/31/2024 11:59 PM Hawaii
Position Number:: 0097411T
Description
Title: Student Services Specialist (Project Manager)
APT Band: B
Position Number: 0097411T
Hiring Unit: University of Hawai?i West O?ahu
Location: Kapolei
Department: Chancellor's Office
Date Posted: 10/17/2024
Closing Date: 10/31/2024
Salary :
Monthly Type: 11 Month
Full Time/Part Time: Full Time
Temporary/Permanent: Temporary
Funding: Federal
Description:
This position is located at the University of Hawai?i West O?ahu (UHWO), under the direct supervision of the Ho?okele Huaka?i Na?auao Project Director in support of the UHWO - Leeward Community College (LCC) partnership program, Ke Ala Anu?u: Path of Steps Project, a Transfer Students Program. The Project Manager works in partnership with UHWO's Admissions/Enrollment units in the UHWO for the Vice Chancellor for Student Affairs as well as UHWO's Academic Programs through the Associate Vice Chancellor for Academic Affairs. The Project Manager also partners with the LCC Chancellor?s Office and the Office of the Vice Chancellor for Academic Affairs to support LCC students to connect with UHWO campus admissions, registration, scheduling, advising, curricular/academic programs, and co-curricular activities. The Project Manager focuses their efforts on three primary areas that impact the student's journey: (1)strengthening access and preparation of students who enroll and persist in higher education; (2) enhancing teaching and learning experiences that effectively incorporate experiential and diverse modalities; and (3) promoting career pathways and life-long learning that encompasses leadership abilities and holistic skills needed for fulfilling careers and life pursuits. The Project Manager will develop programs, assessment and evaluation tools, and data collection and analysis for program reports.
Duties & Responsibilities

• Strengthen transition and transfer of LCC students to UHWO through targeted career pathways, with attention to STEM fields.
• Meets with prospective and enrolling transfer students to discuss transfer and enrollment issues.
• Strengthen transfer programs at UHWO to engage both academic and student affairs faculty, staff, and student peers in transforming the student learning experience so as to prepare students for life after college that encompasses productive and contributing careers and community service.
• Coordinate with UHWO and LCC partners to implement events that support transfer students in their enrollment processes and transition to UHWO.
• Works in collaboration with the Director of Enrollment Management and other campus stakeholders to create, propose, implement, and evaluate a comprehensive variety of approaches, strategies, policies, and practices that facilitate student transfer, admissions, and enrollment to the campus.
• Trains, assists, and monitors admissions and other staff in the transfer articulation process, ensuring transfer admissions and registration is conducted in a seamless, timely, and accurate manner.
• Confers with appropriate division chairs, program directors, and faculty in determining transfer pathways.
• Conducts a variety of individual and group presentations using traditional approaches and electronic mediums to potential applicants, applicants? family members, LCC staff & faculty, and the public regarding the LCC to UHWO transfer process.
• Oversees the integrity of the transfer program, materials and presentations, and proper dissemination of academic and admissions information.
• Serves as the primary liaison who consults with division staff, campus faculty, and others regarding transfer credit issues, concerns, approval, etc.
• Assists and participates in enrollment management efforts, including admission processing, registration activities, orientation events as other enrollment service activities.
• Other duties as assigned.

Minimum Qualifications:

• Possession of a baccalaureate degree in Education, Business, Social Sciences, Liberal Arts, or a related field and 3 year(s) of progressively responsible professional experience with responsibilities for working with post-secondary transcript evaluations, degree audit systems, student information systems, academic advising, admissions, or academic records; or equivalent education/training or experience.
• Considerable working knowledge of principles, practices and techniques in the post-secondary Student Services functions as demonstrated by the broad knowledge of the full range of pertinent standards and evolving concepts, principles, and methodologies.
• Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with post-secondary Student Services functions.
• Demonstrated ability to resolve wide-ranging complex problems using creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative, and timely manner.
• Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
• Demonstrated ability to operate a personal computer and apply word processing software.
• For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.

Supplemental Minimum Qualifications

• Must be self-motivated and able to function independently and effectively with minimal supervision.
• Working knowledge of post-secondary student databases and proficiency in Microsoft Word and Excel applications.

Judgment

• Judgments and decisions impact operations, functions, programs, management, or policies of the program or its organizational segments.
• Judgments are recognized as sound, accurate, and knowledgeable and are generally accepted and followed after general review.
• Efforts have impact on direction, accomplishment of goals, and schedules of projects.
• Work is expected to be technically thorough, creative, correct, and reliable, and result in the development of technically sound products, judgments, studies, recommendations, and documentation.

Originality

• Develops, defines, or applies new or improved techniques, methods, practices, or strategies.
• Recommends constructive ideas to increase the efficiency, effectiveness, and productivity within a specialty area.
• Develops, defines, and applies new and improved techniques, strategies, and original methods to the solution of important problems in the specialty area.
• Originates plans, techniques, and/or procedures to apply existing knowledge to ideas, analyses, projects, or tests and evaluations.

Controls Over Position

• The incumbent may recommend or establish policy and procedures applicable to an assignment.
• The incumbent works independently without close supervision and performs most assignments with instructions as to the general results expected.
• Guidance is given on unusual or complex problems and procedures as needed.
• The incumbent's supervisor is kept informed of general plans and progress of work.

Supervision

• Coordinates, directs, reviews, and/or monitors the work of others in accomplishment of a specific task.
• Monitors, coordinates, or directs the work of lower level personnel, clerical assistants and/or student assistants.
• Coordinates, monitors, and/or supervises the work of clerical personnel and/or student assistants who require assistance and guidance on specific assignments.
• Reviews the work of others and/or provides training to others in area of expertise. Refers matters of policy to supervisor.
• May review the work product from specific task assignments of other professional, clerical, technical personnel and/or student assistants.

Desirable Qualifications

• Master's degree from a regionally accredited institution in Education, Higher Education Administration, Counseling, or a related field.
• Three years of professional experience in college admissions, enrollment management, academic advising, or related areas in student affairs.
• Understanding of Native Hawaiian communities, values, and culture

To Apply:
Click on the "Apply" button on the top right corner of the screen to complete an application and attach required documents by the closing date:
1. Cover letter indicating how you meet the minimum and desirable qualifications;
2. Resume;
3. Names and contact information (telephone number and email addresses) of three (3) professional references; and
4. Copy of your official transcript showing highest degree. (Official transcripts will be required if selected to fill the position) PLEASE REDACT REFERENCES TO SOCIAL SECURITY NUMBERS AND BIRTH DATE ON TRANSCRIPT COPIES
Please do not include any self-identifying photos. All items become the property of the University of Hawaii-West O'ahu and will not be returned.
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Inquiries: Amy Bumatai,
EEO/AA, Clery Act, ADA
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Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: , or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.
Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: