As a Sales Lead (SL), you model great selling behaviors - you love selling our products and make the customer experience exceptional by sharing your knowledge with your team and your customers. Your desire to lead the team and manage the store supports the achievement of sales goals, efficiencies and operational excellence. As a leader, you mentor and support customer service associates (CSAs), developing their expertise to be successful in their Paper Source careers. In your role, you support the store and work collaboratively within it to ensure the best experience, making sure our customers are satisfied and come back to shop again and again.
What You Do
● Create memorable shopping experiences where customers look forward to coming back to shop again because of the consistent, friendly and informed service that you provide and model for the store team.
● Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shoppable and inviting presentation.
● Leverage key campaigns and services, such as new item launches, promotions, enterprise orders, etc. to actively sell and engage in conversation with every customer.
● Help to develop employees by sharing your knowledge and supporting their understanding of the different areas in the store.
● Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store.
● Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees.
● Communicate effectively and collaboratively with the store team.
● Give feedback honestly and respectfully to store team when appropriate.
● Drive results during assigned Manager on Duty (MOD) segments — delivering sales and behaviors that meet the store’s performance targets.
● Lead merchandising and replenishment efforts during assigned MOD periods.
● Open and close the building, ensuring the safety of our employees and customers.
● Ensure compliance to company standards as it pertains to safety, customer experience and all store operations, including asset protection (controlling shrink, expense, and payroll).
● Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing)
Knowledge & Experience
• Understand and deliver excellent standards of service.
• Continue to grow knowledge of product/market and the current cultural trends.
• Solid operational knowledge to run the store.
• Proven experience training employees.
• Solid decision-making skills.
• Proven ability to communicate effectively and work collaboratively
Expected Behaviors
● Prioritize customer experience above all else.● Communicate feedback effectively with others.
● Work collaboratively with and through others.
● Delegate effectively and works through others.
• Is curious and continues to develop deep knowledge about the industry.
• Support results through observation and development of store team.
• Enjoy working with people and value them.
• Can-do attitude and a team-player.
• Well-organized and manages time efficiently.
• Shift gears quickly, prioritizes and multi-tasks in an ever changing work environment.
• Use good judgment when making decisions.
• Remain calm, cool and collected when situations escalate.
• Take responsibility for own actions.
• Is open to feedback and can reflect on this insight to develop and grow.
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