Senior ServiceNow Business Analyst

Company: Raymond James

Location: Denver

Closing Date: 26/10/2024

Salary: £125 - £150 Per Annum

Hours: Full Time

Type: Permanent

Apply Now

Job Requirements / Description

This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week at one of the following Corporate Office locations: St. Petersburg, FL or Denver, CO.

Job Summary:

This role will support our IT GRC team as part of our control assurance program. The role will support development teams to integrate data from various security platforms into ServiceNow to ensure control requirements are met across multiple security groups. Demonstrates subject matter expertise and is able to integrate domain knowledge with an understanding of financial services standards and practices. Is the primary on the most complex or escalated issues and may provide direction and guidance to team members. Applies specialized business knowledge and technical skills to significant deliverables and projects that involve multiple IT departments, business units and have enterprise impact. Is able to make judgments and recommendations based on the analysis and interpretation of data.

Essential Duties and Responsibilities:

Support development for ServiceNow GRC, Policy and Compliance, or Integrated Risk Management (IRM) modules.
Understand business requirements related to risk and controls or GRC and work with software engineers to ensure business requirements are met.
Experience with documenting user stories and technical requirements in ServiceNow.
Aid in the implementation of control assurance rollout and programming control assurance activities using advanced indicators in ServiceNow.
Analyze enterprise data (SIEM, endpoint security logs, etc.) to determine where data for control assurance activities can be gathered to meet development requirements.
Plan and execute unit, integration, regression, and user acceptance testing (UAT).
Analyze, troubleshoot, resolve, and report issues.
Participate in the requirements gathering phase to provide time estimation to client needs.
Analyze technical development requirements.
Create and update the configuration documentation.
Seeks understanding of risks and procedures sufficient to understand the reasons for tasks being performed.
Analyzes controls for adequacy of design and performs and/or supports control assurance testing activities.
Performs other duties and responsibilities as assigned.

Qualifications:

Knowledge, Skills, and Abilities:

Strong experience understanding and communicating business and technical requirements.
Experience supporting ServiceNow development efforts and user stories as part of agile development methodology.
Experience with documenting user stories and technical requirements in ServiceNow.
Experience with data analysis and data mapping.
SQL querying.
Understanding of IT Security principles and controls preferred but not required.
Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.
Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.
Develop and use collaborative relationships to facilitate the accomplishment of work goals.
Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.

Education/Previous Experience:

Minimum of a Bachelor’s degree in Computer Science, MIS or related degree and three (3) years of relevant experience or combination of education, training and experience.
Experience within a highly regulated environment like Financial Services preferred but not required.
Certified Information Systems Security Professional (CISSP) or Certified Information Systems Auditor (CISA) required or ability to obtain within 6 months preferred.

Licenses/Certifications:

None required.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

Grow professionally and inspire others to do the same.
Work with and through others to achieve desired outcomes.
Make prompt, pragmatic choices and act with the client in mind.
Take ownership and hold themselves and others accountable for delivering results that matter.
Contribute to the continuous evolution of the firm.

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.