Position: Customer Service Specialist
Pay: $55k-$65k
Location: 100% onsite in Minneapolis
Key Responsibilities:
- Collaborate with the outside sales team to meet and exceed customer expectations.
- Provide timely and accurate information on pricing, inventory levels, availability, shipping costs, and delivery times.
- Respond to customer inquiries, prepare price quotes, and process purchase orders.
- Serve as the first point of contact for customer and prospect communications, ensuring strong communication and service.
- Process customer orders, changes, and returns in accordance with department policies.
- Build and maintain professional, positive relationships with customers to create a high-quality customer experience.
- Calculate prices, discounts, shipping costs, and sales margins.
- Investigate and resolve customer issues, including product quality concerns and delayed or missing shipments.
- Identify and close additional sales opportunities with existing customers.
- Perform administrative tasks, such as filing orders and maintaining up-to-date customer information in the database.
Qualifications:
- College education preferred; 3 years of experience in a B2B customer service role, or an equivalent combination of education and experience.
- Strong B2B sales and customer service experience.
- Excellent verbal and written communication skills.
- Ability to thrive in a team environment, adapt to change, and manage multiple priorities.
- Self-starter with a strong sense of initiative and attention to detail.
- Ability to engage directly with customers via phone and email.
- Results-oriented, with the ability to work under pressure in a fast-paced environment.
- Proficient in Microsoft Office and other spreadsheet applications; familiarity with ERP software is an advantage.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.