Lead Agent - Ocean Export Customer Service
- Full-time
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Responsibilities:
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Track and trace shipments as required
- Utilize Process Monitors and Workflows on a daily basis
- Ensure timely movement and delivery of freight to customers
- Ensure documents are timely sent to customer or broker for customs purposes
- Ensure accurate and timely client invoicing
- Interact with our customers in arranging their shipments, exceeding customer service expectations
- Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others)
- Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed
- Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department
- Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed
- Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
- Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
- Ensure all customers' standard operating procedures are followed and updated
- Meet KPI standards, as per the company procedures
- Oversee communications, timely responses to emails and requests (internal and external)
- Take up additional tasks and responsibilities as and when required to meet the Department’s needs
Minimum Requirements:
- Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
- At least 1 to 2 years of related working experience in a similar position.
- Understanding of transportation documentation and terms is a plus.
- Good knowledge of computer and MS Office applications.
- Good command of written and spoken English.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Strong desire to learn.
Benefits:
Expeditors offers excellent benefits:
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
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