RAPP Dallas is looking for a Director, Resource Management to join our award-winning Program Management team.
WHO WE ARE:
We are RAPP – world leaders in activating growth with precision and empathy at scale.
As a global, next-generation precision marketing agency, we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create and in our workplace.
YOUR ROLE:
As a Director, Resource Management, you will be a key driver in working with project managers, department leads, and finance with the planning and allocating of resources by project, across a vast portfolio of work types and clients. You will be key in articulating our demand for resources and ensure capacity to meet staffing needs against deliverable timing.
YOUR RESPONSIBILITIES:
- Monitoring day-to-day project activities and corresponding resourcing
- Capacity planning, ensuring that the company’s resources have capacity to work on upcoming projects
- Monitoring and managing workload, utilization, and overtime hours
- Overcoming resource shortages by reallocating resources and informing senior management of any issues related to inability to meet clients’ needs
- Work in tandem with project managers/operations leads in resolving resource management issues
- Partner with resource management professionals in the RAPP network to identify and engage available staff in other offices/offshore hubs
- Monitor utilization to target performance, investigate outliers and recommend plans for remediation
- Identify instances of current and potential future over/under utilization and work with leadership to address issues
- Optimize utilization by suggesting staffing decisions in support of the deployment strategy
- Resolve staffing conflicts and negotiate with projects and resources
- Escalate sensitive or high-risk staffing situations to leadership, as appropriate
- Lead resource meetings to understand impacts to resource needs and facilitate risk/issue mitigation
- Maintain understanding of key resource management metrics and how these metrics impact practice financial performance
- Proactively review staffing data and develop insights on trends and areas for improvement
- Collaborate with Finance Business Partners on forecasting and other analysis, as needed
- Maintain accurate and up-to-date administrative tasks and updates relating to project demands and resource availability
REQUIRED SKILLS:
- Bachelor's Degree preferred
- At least 8-10 years in project management, resource management, or operations in an agency environment
- Solid understanding of data analysis/utilization
- Viewed as a trusted advisor with a successful track record of building strong relationships
- Excellent Microsoft Office skills (Word, Excel, PowerPoint, Teams)
- Prior experience with project management/resource management software preferred
- Exceptional written and verbal communication skills
- Detail oriented and organized; ability to prioritize and multitask
- Strategic and tactical thinking + problem-solving skills
- Strong verbal presentation skills
- Highly motivated self-starter, responsible, and accountable
Our Hybrid Work Model:
RAPP's current hybrid model enables in-person connections and collaboration while supporting flexibility for all employees. We have the option to work from home two days per week.
RAPP provides a competitive salary and comprehensive benefits plan, including health/vision/dental insurance, 401(k), stock options, and paid parental leave. A reasonable estimate of the salary for this role is $102,000 - $136,000, considering skill set and experience.
“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated.
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