Under direct supervision of the Emergency Department Director of Operations and the Operations Manager, the ED Assistant Operations Supervisor (AOS) provides shift leadership responsibilities for Support Associates. The AOS serves as the point person for clinical staff in addressing supply and equipment problems and concerns and ensures that all supplies and equipment are available and maintained. The ED AOS will work closely with nurse management, staff nurses, the ED Materials Coordinator, and the Emergency Service Assistants (ESA) to ensure equipment and supplies are available and stocked. The ED AOS is also trained as a Support Associate.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Shift Supervision
- Supports and assigns duties to the Emergency Department Support Associates.
- Assists in monitoring the workflow for supply and equipment management. Adjusts resources as necessary to meet changing needs in department.
- Reports issues with employees to Operations Manager.
- Serves as a supply and equipment resource for all Emergency Department staff. Maintains expertise in all areas of supply and equipment management.
- Manages schedule for Support Associates. Coordinates shift breaks and time-off.
Central Supply Management
- Completes inventory, maintains par levels, and stocks Emergency Department supply rooms, closets, and medication rooms on a daily basis. Maintains overall organization and cleanliness of supply rooms.
- Works with hospital Materials Management staff to ensure that Emergency Department supplies are delivered from central supply area to the Emergency Department clean supply room.
- Maintains inventory of special purchase items.
Supply and Equipment Management/Daily Operations
- Responds to urgent pages from clinical staff. Provides customer service support to end users.
- Checks each treatment bay in area(s) assigned for shift. Ensures that all supplies and equipment (including headwall items) are present, clean, in working order and organized. Replaces, cleans or makes repairs as necessary.
- Checks, stocks and organizes supply carts in each treatment bay in area(s) assigned for shift.
- Checks, stocks and organizes specialty supply carts in area(s) assigned for shift.
- Checks, maintains, cleans and organizes equipment located in area(s) assigned for shift, including centrally managed equipment.
- Delivers soiled equipment to Sterile Processing Department for decontamination. Ensures that equipment is retrieved after it is cleaned and is placed back in proper location for use.
- Monitors expiration dates of commodities by rotating stock and visually checking expiration dates, to ensure usage or return to inventory prior to expiring.
- Collaborates with Emergency Department clinical and administrative staff, Environmental Services staff, Biomedical Engineering staff, Sterile Processing staff and others to identify and remedy supply and equipment problems, obtain supplies and equipment, and coordinate equipment cleaning and repair.
- Stocks patient treatment rooms with all necessary forms.
- Helps maintain a clean, organized and safe environment in the Emergency Department.
- Completes report at the end of each shift to document tasks completed and items requiring follow up.
- Tracks locations of ED owned equipment when it is assigned to and travels with patients. Retrieves items from areas throughout the hospital.
Other Tasks
- Provides feedback to leadership team regarding supply level adjustments, removal of product and addition of supplies.
- Performs cart overhaul tasks as needed. Replaces supply labels and bins, adds bins and labels to carts when adding a new supply to the area and reorganizes carts due to par level adjustments and/or reconfiguring of carts.
- Assists in equipment/department deep cleaning efforts as necessary.
- Completes required documentation according to department policies and procedures.
- Assists in product recall activities and product conversions.
- Reports discrepancies, problems or questions to Supervisor.
- Exercises appropriate body mechanics, care and caution when handling and delivering materials.
- Follows Hospital, Joint Commission and Department of Public Health guidelines and procedures.
- Performs other duties as assigned.
SKILLS/ABILITIES/COMPETENCIES REQUIRED:
- Ability to lead employees in a stressful environment and to manage employee issues effectively.
- Strong problem solving skills and excellent judgment.
- Appropriate physical condition and strength for cleaning, pushing, pulling and some heavy lifting (up to fifty pounds).
- Ability to stand and walk for extended periods of time.
- Ability to push, pull and move patients up to 300 pounds.
- Basic knowledge of medical supplies, instruments, and equipment.
- Ability to organize and maximize storage space.
- Ability to complete checklists and perform basic math to maintain par levels.
- Ability to handle stressful situations that may arise in facilitating requests.
- Basic computer skills.
- Working knowledge of infection control guidelines.
- Positive attitude and ability to use sound reasoning in isolating a problem and reaching a sound conclusion.
- Excellent customer service skills.
- Strong interpersonal skills.
- Attention to detail.
SUPERVISORY RESPONSIBILITY:
Provides shift supervision for Support Associates (approximately 2 staff members per shift).
FISCAL RESPONSIBILITY:
Considers financial implications of decisions related to daily supply order, equipment management and use of overtime.
WORKING CONDITIONS:
Able to work in a fast paced and stressful environment. Ability to stand for several hours at a time. Appropriate physical condition and strength for cleaning, lifting, carrying, pushing and pulling.
- High School Diploma and/or 2 years prior experience in a similar clinical setting preferred.
- At least two years supervisory experience preferred.
EEO Statement
BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Primary Location MA-Boston-BWH Boston Main Campus
Work Locations BWH Boston Main Campus 75 Francis St Boston 02115
Job Other
Organization Brigham & Women's Hospital(BWH)
Schedule Full-time
Standard Hours 40
Shift Day Job
Posted Shift Description Position will work 40 hours a week with rotating weekends.
Employee Status Regular
Recruiting Department BWH Emergency Department
Job Posting Sep 13, 2024
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