Senior Operations Analyst - Global Operations

Senior Operations Analyst - Global Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us!

Job Responsibilities:

• This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit.
• Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing.
• Support continuous improvement of processes by identifying trends and understanding the operations environment.

Line of Business Job Description:

Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for the business unit, or units, including research. Coordinates the implementation of services, procedures, and systems for problems in the operations environment. Initiates projects and alternatives to improve operations efficiency.

Ability to use Microsoft Office to support status reporting requirements. Should have a thorough understanding of the business unit's operations processes and implications on other groups within the operations function. Knowledge acquired through increasingly responsible operations analysis work and on-the-job training. Ability to communicate across and up the organization. Must be able to work independently and is not afraid to make a decision and act on it. Provides guidance to associates within own unit regarding procedural, technical, and/or operational changes. Individuals typically have 3-5 years of experience. Bachelor degree or equivalent preferred.

Responsibilities:

• Leads implementation for products, services, and operational solutions
• Manages the design, documentation, implementation, and monitoring of new products and services
• Consults on procedural, technical, and operational changes
• Advances business products knowledge within operations environment
• Fosters relationships with partners and teammates
• Inspects data to identify issues and trends
• Presents reporting on key performance and implementation status

Required Qualifications:

• Microsoft Office suite - Excel – Moderate to expert
• Organization
• Presentation and Oral Communications - Ability to communicate across and up the organization and vendor partners
• Problem Solving - ability to quickly recognize ensuing problems and escalate

Desired Qualifications:

• 3+ years of Lockbox experience
• Excellent communication skills
• Ability to work under pressure in a team environment.
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.
• Previous experience within or collaborating with a client service team.
• Knowledge of Operational Risk.
• May have extensive interaction with internal or external contacts to identify, research, analyze and resolve complex problems.
• Proficient use of Microsoft Office.
• Proven abilities and highly skilled in a Client Service environment or in an environment that closely collaborates with a client servicing team – 1 year experience.
• Proven problem-solving and analytical skills.
• Ability to produce quality work within tight timeframes.

Skills:

• Attention to Detail
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines Management
• Regulatory Compliance
• Written Communications
• Adaptability
• Business Acumen
• Continuous Improvement
• Critical Thinking
• Process Mapping
• Change Management
• Consulting
• Data Management
• Reporting
• Research

Shift: 1st shift (United States of America)

Hours Per Week: 40