This job was posted by : For more information, please see: Consumer Services Advocate provides excellent customer support by phone, email, and chat to Vornado Consumers. You will assist consumers with new orders, advises of orders in process, provides information on new products, sends product literature upon request, takes consumers through our warranty process, and processes returns of products. The Consumer Service Advocate will promptly and resolve any consumer issues, respond to any questions, or refer them to the team members. It is also expected that you will complete related records, reports, documentation, and miscellaneous clerical tasks.You Will:Receive warranty claims for existing consumers by phone, chat, mail, and email.Process the warranty claims through claim and order entry systems.Receive orders for all consumers by phone, chat, mail, and email. Process orders through order entry systems.Verify pricing, discounts, billing/shipping addresses, and credit status and inform consumers of any issues or back orders and anticipated availability of items on backorder.Maintain files and updates addresses observing procedures within the determined systems.Resolve issues with orders, including contacting parcel carriers (Fed Ex, UPS, USPS) to resolve shipping issues on the consumers behalf.Process returns for consumers. Determine the nature of return and assess whether the product is returnable.Corrects and re-ships any incorrect ordersProcess related to consumer paperwork and creditsSend returned product to the Rework department for the appropriate check.Inform consumers of any credit holdsConduct consumer surveysResolve requests, and issues promptly.Keep consumers informed of Company policies, procedures, and the status of orders and accounts.Work well with other departments such as finance, shipping, pick and pack, and quality assurance to accomplish our goals.Politely convey information while maintaining our professional reputation and providing consumer service.