This is a unique opportunity to make an impact on new product development and management for Gartner's IT End-User product team which is the largest business unit at Gartner. The VP, Product Management will be a key driver of developing and executing our strategy to serve clients who are leaders across target roles within the IT Leaders products. This person is a critical member of the IT End User Product leadership team and will be responsible for product planning and execution throughout the Product Lifecycle, including: quantitative and qualitative analysis to identify cross-business innovations, gathering and prioritizing product and customer requirements, defining the product vision, implement and launch, track progress and drive impact. Leveraging scalable best practices and identifying and implementing market-driven enhancements, this role will significantly contribute to achieving sustained double-digit revenue growth and strong retention.
As a leader in our organization, it is important that the VP consistently exhibits all aspects of the Gartner culture which is based on 5 core values.
Integrity: Do the right thing. Objectivity: Be independent and unbiased in everything we do. No-limits mindset: See opportunities where others don't; never settle for the status quo. Collaboration: Work together in teams to accomplish more than what is possible individually. Results: Execute consistently using global best practices.
What you'll do:
This role will be responsible for the management of the IT Leaders portfolio, including the user base across all products within this portfolio and across multiple client roles. This leader must have a real passion for understanding client needs and a strong motivation to solve their problems. Must enjoy solving complex problems, think outside the box, be able to lead dynamic cross functional teams and balance perspectives of multiple critical stakeholders. Needs to be skilled in strategic thinking as well as effective execution.
This leader will be responsible for:
- Understanding needs of IT End User clients, specifically what drives client value and retention
- Understanding how product offerings within the IT End-user product portfolio compare and strategically co-exist to maximize user and contract value growth across the IT End-user portfolio
- Develop strategies to ensure clients are in optimal products for their specific Role. This may include developing migration strategies or recommending product changes.
- Leading brainstorming and collaborative problem solving with stakeholders across Research, Sales, Service, etc. to determine root causes of performance and to develop and execute specific action plans to improve performance
- Understanding performance drivers of IT Leader product licensed users to identify specific actions that can improve performance, together with other members of the product organization
- Balancing client needs with Gartner's cost/ability to deliver - prioritize enhancements/ deliverables with Gartner's business economics in mind.
- Creating the product strategy /go-to-market approach, building the business case, getting stakeholder and senior leadership buy-in; as well as program managing the product build and launch for any project changes as needed
- Developing and presenting regular updates to key stakeholders and senior executives, including our CEO and CFO and members of the Operating Committee.
- Managing the product set to ensure ongoing double digit growth and strong retention - by driving sales adoption, as well as client satisfaction. Identifying what is/ is not working and integrating actions across Business Units to ensure progress is made
- Leading and building a high performing team that work collaboratively and makes an impact
What you'll need:
- Bachelor's degree required; MBA preferred
- 15+ years of progressive business experience, 7+ years of product strategy / product management experience
- B2B product management or product development leadership role experience preferred
- Strong understanding of and/or experience in working with IT organizations and the Roles within and adjacent to these areas
- Track record of solving client problems with technology-based solutions
- Track record of launching successful new products and managing them through periods of continued strong growth and retention
- Ability to effectively manage multiple stakeholders to ensure everyone feels heard and is bought-in
- Experience with market research, market opportunity sizing, market segmentation, pricing, creating value proposition, communication and training etc.
- Commercial acumen and experience in working with sales; building business cases and getting buy-in from senior leadership
- Strong quantitative and qualitative business analytics, including ability to turn quantitative analysis into actionable recommendations with measurable business impact
- Ability to lead/influence cross-functional teams across all levels of the organization and work collaboratively in a matrixed environment
- Demonstrated ability to independently manage multiple complex projects simultaneously
- Outstanding written and verbal communication skills; Experience with presenting to senior executives
- Be able to build, measure and learn iteratively (Growth Mindset. Can-do mentality)
- A bias for action, including balancing tradeoffs, a willingness to roll up their sleeves and do what it takes to get things done
- Ability to work in a culture that thrives on feedback and seeks opportunities to stretch outside your comfort zone
- Ability to coach/mentor team members and build a work culture that welcomes different points of view that are well thought out in a constructive way that makes every decision better
What you will get:
- Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
- Collaborative, team-oriented culture that embraces diversity
- Professional development and unlimited growth opportunities
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Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 158,000 USD - 220,500 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
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