At Delta Star, growth meets innovation as we supply one of life's most basic needs - electricity! From being part of the first and largest electrification projects, to now being core to our nation's grid and infrastructure, we are the largest American-owned manufacturer of medium power transformers in North America and the premier manufacturer of mobile transformer substations.
Company Info
Delta Star provides power solutions for utilities across North America. This includes the manufacturing of medium-power transformers, mobile transformers, mobile electrical substations, trailers, and unitized substations. We offer power transformers for utility applications including power and distribution, transmission voltages, system ties, and automatic voltage regulations, as well as industrial applications. Delta Star also provides comprehensive engineering, testing, maintenance services, and parts for any transformer manufacturer through our Field Service business unit, ensuring our customer's transformers and mobiles maintain peak performance.
Full-time, Salary position, Onsite in Lynchburg, VA
Purpose
The IT Support Administrator will be responsible for deploying, installing, and troubleshooting computer systems while supporting users' issues and needs.
Main Responsibilities
- Process Helpdesk Tickets
- Administer setup of and support user accounts, computers, mobile devices, MFP/copiers, and printers
- Ensure software and OS updates are maintained
Specific Duties
- Provide timely responses to all issues, update internal customers on status, and troubleshoot issues
- Create IT documentation and training materials
- Perform routine IT-project assignments
- Adhere to compliance and privacy standards
- Maintain an onsite IT support presence
- Conduct data collection
Education & Experience
- Education - Bachelor's degree or certification(s) in a technology focused area
- At least 2 years active IT, Helpdesk, or PC support
- Experience with documenting internal policies, project requirements, and change management
Knowledge, Skills & Abilities
- Basic network (LAN, WLAN, WAN, Internet) knowledge and troubleshooting skills
- A passion for IT, finding solutions, and continuous learning
- Ability to prioritize a security focused approach
- Ability to demonstrate customer support excellence
- Strong time management skills with the capability to recognize and place priority to multiple projects or support related issues
- Ability to visualize IT issues while supporting remote users
- Ability to work in a help-desk environment for internal customer support
- High comfort and experience with Windows-based PCs and Office suite administration
- Basic knowledge of Windows and Azure Active Directory services, Exchange, and related user administration practices
- Firm understanding of security in Microsoft Windows OS and SharePoint
- Familiarity with Autodesk (CAD) software, Adobe Acrobat, PowerBI/Automate, SharePoint, a plus
- Basic scripting, automation, and software development skills preferred
- Demonstrated project and team leadership skills
Travel Requirements
Less than 10%
Work Environment and Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to frequently walk; talk or hear; and use hands to finger, handle or feel. The employee is required some of the time to stand and sit. The employee is required to occasionally climb or balance; stoop, kneel, crouch or crawl; reach with hands and arms. The employee must some of the time lift and/or move up to 10 pounds. There is no special vision requirement for this job.
Other Duties
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
AAP/EEO Statement
- Delta Star is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.